The Outreach Specialist leads case finding activities in their assigned borough to identify eligible clients and addresses HIV healthcare disparities by facilitating access to care using client-centered, holistic approaches. This role involves providing home-based HIV health promotion, support, and skills-building services, often accompanying patients to appointments and coordinating logistical support.
Requirements summary
A minimum of two years of experience in the health field or case management is required, with an Associate's or Bachelor's degree in a related field preferred, or field experience in lieu of a degree. Candidates must possess good verbal and written communication skills and the ability to work effectively with complex populations, including those with HIV/AIDS, mental illness, and substance use issues.
associate degreebachelor degreeCommunicationOutreachPatient NavigationCoordinationConfidentialityRecord KeepingProblem SolvingHarm ReductionData EntryInterdisciplinary TeamworkClient-Centered ApproachHolistic ApproachCase FindingSkills-BuildingTeam-Based Care ManagementHIV Health Promotion
Job description
Compensation Range
$20/hr - $23/hr commensurate with experience
Benefits
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Overview
The Outreach Specialist/Patient Navigator leads case finding activities in their assigned borough to identify eligible clients for the program.
They also address HIV healthcare disparities by facilitating access to care and other services through a client-centered, holistic, and comprehensive approaches to meeting the needs of people living with HIV (PLWH) with team-based care management.
The program makes use of a navigation approach to identify, advocate for, and coordinate the complex healthcare and social service systems necessary to ensure improved outcomes among PLWH.
Patient Navigators provides all home-based HIV health promotion, support, and skills-building services to patients on a quarterly, monthly, weekly or daily basis.
The role reports to the Program Manager.
This position works collaboratively with a care team that includes the medical provider, client navigators, outreach staff/peers, nurse coordinator, and additional support and administrative staff.
Utilizing a multidisciplinary care team approach in a primary care and community setting, team members work with a complex population that includes people who use drugs, people experiencing housing instability/homelessness, people with mental health issues, and others experiencing the effects of social and structural determinants of health.
Responsibilities
Leads case finding including outreach to clients who have fallen out of care.
Participates in outreach and testing events to connect with eligible individuals.
Educates, coaches and empowers patients living with HIV to obtain and maintain medical stability.
Accompanies patients to routine primary care appointments and to other health care and social services encounters, as warranted.
Benefits
Paid Time Off
Healthcare Plans
Educational Benefit
Is responsible for administering HIV health promotion curriculum and tracking the patient’s progress through the curriculum.
Regularly meets face to face with clients on time per individual track level
Coordinates ongoing navigation and logistical support for appointment keeping reminders, transportation, childcare arrangements, or other barriers.
Works with the client, care coordinator and primary care provider to develop and follow up on the integration of intake assessment, care plan and reassessment.
Actively provides integrated services with other health services programs
Completes client data entry on time in all electronic records, (Eshare, EIcare) to ensure appropriate payments are received
Keeps accurate detail record keeping of client’s progress in progress notes per program requirements, electronically as well as in chart form.
Provides critical feedback to other members of the health care team based on his/her observations in the field.
Provides DOT services at client’s home, work or any other location that is convenient for clients
Requirements
Minimum of two years’ experience in the health field or case management.
Ideal candidate has an Associates/bachelor’s degree in related field or field-based experience in lieu of degree
Ability to participate in an interdisciplinary team including medicine, social work, psychiatry, nursing, administration, and other paraprofessionals
Ability to work with and understand issues of people with HIV/AIDS, mental illness and substance use populations
Good verbal and written communication skills
Embraces a harm reduction approach to working with underserved populations
Experience with eSHARE and/or eClinical Works is preferred
The following additional competencies are viewed as important to success in this position:
Demonstrated ability to work effectively independently, manage a team, and collaborate across departments, required
Excellent written and verbal communication skills, required
Strong managerial skills including communication, motivating employees, problem solving, and progressive discipline
Commitment to maintaining the highest levels of confidentiality
Demonstrated ability to build the trust and respect of patients, staff, colleagues, external contacts, and other Housing Works members
Sensitivity to needs of culturally and linguistically diverse patient and employee population
Demonstrated ability to meet or exceed the Service Excellence Standards of Housing Works
Willingness and ability to work some evenings and weekends, as needed
Demonstrated ability to utilize electronic medical records (EMRs) and related computer software, and willingness to adapt to the evolving technological requirements of modern health center practices
Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org
Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy.
Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
Other services include Health Home care management, behavioral health, and syringe exchange programs.
A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho.
For more information, visit www.housingworks.org
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements.
Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Housing Works also does not request prior salary information during the hiring process.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU
