The Care Manager facilitates and guides patients through clinical and self-management support to improve outcomes and decrease care costs, focusing on high-risk patients identified via risk stratification. This role involves developing individualized care plans, providing ongoing clinical support, and facilitating safe transitions of care in partnership with various care teams.
Requirements summary
Candidates must be a Registered Nurse licensed in Michigan with current BLS certification, and a BSN is strongly preferred. Required skills include proficiency in Motivational Interviewing (within 60 days), strong assessment abilities, knowledge of Chronic Care Management, and experience with EHR/Population Health software.
bachelor degreeCare PlanningEducationData AnalysisCritical ThinkingPatient OutreachMotivational InterviewingPatient EngagementBehavioral HealthAssessment SkillsTransitions of CareEHR ProficiencyCare ManagementPatient Centered CareSelf-Management SupportRisk StratificationPopulation Health Management
Job description
Essential job duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Primary Accountabilities
At Great Lakes Bay Health Centers the primary accountability of the Care Manager role will be to facilitate and guide patients through ongoing clinical and self-management support resulting in improved access, improves clinical outcomes or decreased cost of care as a key aspect of Patient Centered Care through outreach, enrollment, engagement, education, individualized care planning and self-management support strategies via the ACO. The CM will focus on improving functional health status and decreasing disease burden while educating and empowering patients to actively participate in their care. The CM will identify patients with a high-risk score as defined in the medical home network system and engage patients in the CM program. As a driver of the Population Health strategy, the CM will gather data on the populations of focus, stratify relevant metrics/risk factors, and engage patients in comprehensive Care Management engaging other care teams such as Community Health Worker, Integrated Behavioral Health, and others as necessary. The CM will partner with and guide the care teams to ensure safe, timely, efficient, and effective transitions of care for patients – both within and outside of the primary care practice. The role of the Clinical/Chronic Care Manager is focused around 8 main accountabilities. 2. Identifying Population of Focus through risk stratification. Risk scores include, at a minimum a collection of data on the following characteristics:
Diseases diagnosis
Social Determinants of Health
ER and Hospital Admissions
Behavioral Health conditions and indicators 3. Understanding of contributing factors to risk score and developing a relevant and appropriate care plan. 4. Patient Outreach & Enrollment in Care Management Program. 5. Collaborate to Develop Individualized Care Plan. 6. Review and Update Care Plan routinely. 7. Provide Clinical support and Care Management, Education, Self-Management Support and ongoing communication with patients on a CM panel/registry. 8. Provide Transition of Care Services following inpatient discharges. 9. Integration and facilitation of relevant and comprehensive care team. 10. Operational Excellence
Uses professional skills to the best of their ability
Provides a positive patient-centered experience for every patient
Considers safety of patients and works to help provide a safe environment
Maintains a current up-to-date knowledge of new policies and procedures
Follows and optimizes concepts of Patient Centered Care Delivery
Follow the minimum set protocols for patient engagement, documentation and care management interventions 11. Relationship Management
Works collaboratively with all staff, providers and leadership
Engages others as part of a team-oriented philosophy
The CM will work with practice leadership, providers, clinical staff and ancillary care teams, as well as with patients, families/caregivers, in order to achieve healthcare and lifestyle goals and maintain open lines of communication across the care team.
Note
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job. Duties, responsibilities and activities may change at any time with or without notice.
Marginal job duties
1. Participates in Patient Centered Medical Home recognition activities. 2. Other duties as assigned.
Job specifications
1.
Education
Graduate form an accredited professional nursing program; BSN strongly preferred.
Trained and proficient in Motivational Interviewing skills within 60 days of employment and bi-annually at a minimum 2.
Licensure
Registered Nurse with current licensure to practice in the State of Michigan. Basic Life Support certification. 3.
Experience and
Key
Skills:
Possess a professional, positive, team-oriented attitude
Ability to communicate well with others through written and verbal interpersonal communication skills
Ability to perform routine assignments independently
Possess knowledge/expertise related to Chronic Care Management
Ability to lead and engage in Motivational Interviewing techniques
Possess basic computer skills and experience with Office product suite (Outlook, Word, Excel)
Demonstrate knowledge and proficiency with EHR/Practice Management, and Population Health Management software systems
Possess knowledge/expertise related to concepts of Population Health Management
Proficiency in analyzing, stratifying and utilizing data to drive priorities
Ability to multi-task and prioritize with minimal direction
Demonstrate critical thinking skills and emotional intelligence in the workplace
Demonstrate patient-centric model of care delivery and customer service
Uphold the mission, values and principles of the organization
Create and maintain a positive, team-based culture 4.
Physical
Effort: Must be able to sit, stand, and or walk for an entire workday. Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. frequently. 5.
Hours of
Work: Full-time, flexible and varied. Some evening or weekend hours may be required. 6.
Travel
Travel between sites. Travel for meetings and or conferences if scheduled. Reimbursement as outlined under GLBHC’s policy or usage of an GLBHC vehicle as appropriate.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
