- Key Tasks and Responsibilities
- Serve as a primary contact for patients and families by phone, addressing concerns, triaging symptoms, and escalating issues to providers as appropriate.
- Coordinate prescription refill requests, ensuring accuracy, compliance with pain management policies, and timely provider review/authorization.
- Monitor and track prior authorizations, referrals, and diagnostic orders related to pain management.
- Provide patient education regarding medication regimens, treatment plans, and follow-up requirements.
- Conduct proactive follow-up calls to assess pain control, adherence to treatment, side effects, and patient satisfaction.
- Collaborate with providers and the care team to support individualized pain management plans.
- Document all patient interactions and interventions in the electronic medical record (EMR) with accuracy and timeliness.
- Support care coordination between the Pain Center, primary care providers, pharmacies, specialists, and ancillary services (e.g., therapy, imaging).
- Conduct occasional in-office patient visits, including vital signs, medication reconciliation, post procedure follow-up visits and basic nursing assessments.
- Assist with patient education related to lifestyle modifications, safety precautions, and adherence to controlled substance agreements.
- Primarily office and phone-based work with some patient-facing clinical responsibilities.
- Remain knowledgeable of and follows the policies of the Organization (KSSH).
- Provide leadership to clinical support staff (nurse aides and medical assistants) as well as non-clinical staff.
- Participate in clinic meetings, quality improvement initiatives, and regulatory compliance activities.
- Actively support and uphold the mission and core values of KSSH.
- Perform other duties as assigned.
- Skills and Abilities
- Excellent communication skills with the ability to engage patients empathetically by phone and in person.
- Strong organizational skills to manage multiple patient needs, prescription requests, and provider communications simultaneously.
- Knowledge of pain management medications, common side effects, and monitoring requirements.
- Ability to work independently and collaboratively within an interdisciplinary team.
- Commitment to patient safety, confidentiality, and compassionate care.
Qualifications
- Current licensure as a Licensed Practical Nurse (LPN) in the state of Kansas.
- Current Basic Life Support (BLS) certification and Advanced Cardiac Life Support (ACLS) required and/or obtained within 60 days of hire.
- Previous experience in a clinic or pain management setting strongly preferred.
- Knowledge of pain management techniques, medications, and procedures desirable.
- Proficiency with EMR systems and Microsoft Office products.
- Environmental and Physical Requirements
- Works in a temperature-controlled environment.
- Must be able to read, write, and speak English fluently.
- Requires cognitive skills for math, reading, filing, and sterile technique.
- Vision requirements include near, mid-range, far, and accommodation.
- Communication skills necessary to interact effectively with employees, patients, families, and physicians.
- Hearing for low, medium, and high pitch.
- Physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching (above head and below waist), and lifting up to 30 pounds.
Equal Employment Opportunity (EEO) & Americans with Disabilities Act (ADA) Statement
Our hospital is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. Additionally, we are dedicated to providing reasonable accommodations to qualified individuals with disabilities in the application and employment process. If you require assistance or accommodation due to a disability, please contact Human Resources so that we may engage in an interactive process to determine appropriate accommodation.
