ECM Los Angeles

The ECM Lead Case Manager will assume responsibilities for community outreach and engagement. This position will determine eligibility, complete enrollment assessments, and perform outreach to potential ECM members to offer an enhanced case management program.

A successful ECM Lead Care Manager understands the importance of empathy, advocacy, cultural competency, and follow-up assistance to help clients access the services needed to build and sustain healthy lives. This position requires a creative intellectual with critical thinking skills and a desire to help those in need. ECM Lead Care Manager must be able to work under pressure; work independently and manage multi-task responsibilities; be willing and able to assist and educate the member; intervene effectively in crisis on behalf of an upset, distraught, dissatisfied, confused or angry member; solve complex and comprehensive problems; organize and set priorities; adhere to state and federal timelines; have excellent communication skills both written and verbal and work in a rapidly evolving work environment.

This position reports to the Enhanced Care Management (ECM) Program Manager. This position provides support to the ECM Program to ensure engagement, enrollment, and follow-up on members related to the ECM, as well as other clinical programs in which case management is central.

Duties and Responsibilities

Engages patients and offers and/or facilitates care management services where the patient lives, seeks care, or finds them most easily accessible. Conducts comprehensive risk assessments and develops patient-centered Care Plans that include goals based on the patients’ physical and psychosocial health needs and consider their personal preferences. Oversees effective implementation of Care Plan, ensuring initial plan is drafted within 30 days from the patient’s enrollment and that it is updated as necessary, but no less than once per quarter, thereafter. Educates patients on self-management skills and/or recruits support from a caregiver/family member to support the accomplishment of the Care Plan. Supports health behavior change utilizing motivational interviewing and trauma-informed care practices. Monitors treatment adherence. Regularly initiates or participates in case conferences with clinical providers. Connects patient to social services, including housing, transportation, etc., as needed to achieve patient’s goals and well-managed care. Coordinates with hospital staff on discharge plan and with other transitional care as feasible. Accompanies patient to office visits, as needed and according to health plan guidelines. Maintains a regular contact schedule with enrolled patients that includes at least one in-person encounter per month. Document care management encounters in the Electronic Health Record (EHR) with the appropriate billing codes and internal tracking logs. Perform other duties as assigned.