Health Plan Care Manager (RN or LSW)

• Collaborate with the interdisciplinary team (ICT) which may include Medical Director, PCP, nurse practitioners/physician assistants, pharmacy, dietary, social workers, other clinical and non-clinical disciplines, facility staff, member representatives and family to establish, revise and continuously evaluate the member centric care plan and conduct documented interdisciplinary care team meetings to be able to work proactively rather than reactively. Care Manager will work closely with Utilization Management, Compliance and Quality to adhere to the Model of Care and ensure quality assurance, cost efficiency and member safety/satisfaction.
• Member
• Education: Provide education to members and their families about managing chronic conditions and promotion of self-management strategies.

Documentation

Maintain accurate and timely documentation of member care activities and any interaction related to the member in compliance with healthcare regulations. QUALIFICATIONS & EXPERIENCE REQUIREMENTS Licensed master’s in social work or licensed Registered Nurse (RN) with a minimum of a bachelor’s degree Clinicians must be clinically licensed in the State they are managing members or have compact licensure Certified Case Management (CCM) certification or willing to obtain within 1 year of hire (company sponsored) Active drivers license as this is NOT a remote role and must have reliable transportation to enable face to face visit to members in facilities Minimum of 3-5 years in Case/Care Management preferred and/or 5+ years of direct patient care Knowledge of value-based care, fee for service and Medicare Advantage/Dual (Medicare/Medicaid), NCQA, HEDIS and basic Utilization Management functions Expertise in care coordination for geriatric and high-risk populations Ability and experience utilizing a variety of applications and databases to fulfill care management requirements, and documentation. Documentation integrity is taken quite seriously and will be audited on a frequent basis. KNOWLEDGE/SKILLS/ABILITIES Critical thinking is key. Act before reacting BE PRESENT both physically and for our members. Listen with compassion and learn to “walk in one’s shoes” Must have integrity, be honest and have a strong ethical compass. Nimble, establish boundaries and foster emotional intelligence Strong planning and organizational and time management skills with the ability to work independently Must be excited by the opportunity to work within an integrated delivery system Strong communication skills and the ability to work effectively with people coming from diverse cultural and professional perspectives Subject matter expert in care management Excellent interpersonal, written, and organizational skills required Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional person-centered care as a national leader in post-acute care for those that are chronically ill or have complex conditions. Our more than 150 skilled nursing, assisted living, and long-term care facilities deliver sophisticated and transformative care to nearly 16,000 residents and patients at any given time. CommuniCare employs more than 19,000 employees across six states (Ohio, Indiana, Maryland, Virginia, West Virginia and Pennsylvania). As a family owned and operated company, family and heart are woven into every aspect of our continuum of care. Our mission, to serve with pride, is evident and a quality residents, families and community partners have come to expect and trust. Dedicated to improving the lives of seniors, we put extraordinary service above all else. We continue to raise the bar and innovate wherever possible to deliver a higher quality of life for those far beyond our facilities. Because of this, our facilities are a better place for residents to live, patients to stay, employees to work and families to heal.

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