Job detail

Phone Triage Nurse

Physicians’ Primary Care

#CPR Certification #Counseling #Medication Administration #LPN #Patient Flow #Primary Care #Referrals #E-Verify #Patient Education

Quick overview

The Phone Triage Nurse will manage daily patient phone calls in priority order, ensuring acute needs are addressed promptly by the appropriate healthcare professional. Duties also include performing medication prior authorizations, assisting with scheduling, patient education, and contacting patients regarding abnormal lab results.

Requirements summary

Candidates must possess a valid and current Florida Licensed Practical Nurse (LPN) license and have at least one year of clinical office experience or equivalent medical education and work history. Essential requirements include excellent attention to detail, accurate information recording, and the ability to handle all calls professionally and compassionately, along with current CPR certification or the ability to obtain it upon hire.

Attention To DetailMedication AdministrationCPR CertificationPatient EducationTreatment AdministrationProfessional CommunicationPatient SchedulingLPNPhone TriageClinical CoordinationClinical Standards AdherenceCompassionate HandlingLab Result CommunicationMedication Prior Authorization

Job description

Physicians’ Primary Care of Southwest Florida is a premier physician owned and managed practice with locations in Cape Coral, Fort Myers, and Lehigh Acres. We are currently seeking a Full-Time Phone Triage Nurse (LPN) for our Adult division located in Cape Coral, FL .

Sample of duties

Review daily provider-Patient schedule with clinical coordinator and clinical team to prioritize triage to plan for an efficient flow of patient care.
Triage daily patient phone calls in order of priority to ensure acute care needs are addressed by an appropriate health care professional in a timely manner.
Perform medication prior authorizations.
Assist patients in scheduling preventative services. Assist with patient education as needed. Assist in contacting patients with abnormal lab/Test results and schedule follow-Up as ordered by the providers when requested.
Assist clinical staff as needed to avoid interruption of delivery of services to patients.
Counsel patients regarding lab tests, medications, procedures, etc. As requested by physicians.
Schedule referrals and appointments for specialized testing and procedures as requested.
Performs general nursing care to patients. Administers prescribed medications and treatments in accordance with clinical standards.

Position requirements

A valid and current state of florida license to practical nurse (Lpn)
Excellent attention to detail and the ability to record information accurately
Ability to handle all calls in a professional and compassionate manner
One year of clinical office experience or a combination of medical education and work experience
Cpr certification or ability to obtain upon hire.

PC Offers

Over 29 years of serving our Southwest Florida community
Award-winning physicians
Ability to advance and grow within our organization
Health, dental, vision, disability and life insurances
401(k) with company match
Free financial advising

Benefits

Dental Insurance

Disability Insurance

Employee Assistance Program

Life Insurance

Paid Holidays

Paid Time Off

Health Insurance

Vision Insurance

401(k) with Company Match

Uniform Allowances

Reimbursement for Certifications

Milestone Gifts

Company Paid CE Courses

Employee Resource Assistance Program

Discounted Legal and Document Services

Employee Appreciation Events and Gifts

Free Financial Advising