Administrative Medical Assistant

• Summary The Medical Assistant provides direct patient care and clinical support within an outpatient clinic.
• Responsibilities include obtaining vital signs, reconciling medications, collecting patient history, and facilitating patient flow.
• Additional duties involve managing the electronic health record (EPIC), scheduling appointments, processing medication requests, handling prior authorizations, and coordinating tests and procedures.
• Upon successful completion of clinical competency, the role may also require performing EKGs, lab tests, injections, and/or phlebotomy.
• Strong communication and organizational skills are essential to ensure efficient patient care and support for providers.

Job Description

Eligible for Retention Bonus Sign-on bonus is reserved for new hires meeting eligibility criteria. BHMG Breckenridge Lane Full Time Admin Medical Assistant The Medical Assistant (MA) Admin role will be responsible for the coordination of patient care activities. This position requires a versatile professional who can seamlessly transition between clinical and administrative responsibilities. Duties include but are not limited to the following: patient medical history information, navigating electronic health records system (EPIC), scheduling and following-up with appointments and assisting with medication fill and refill requests, checking for prior authorizations and scheduling tests, procedures, consultations, and other in basket types as assigned. The MA will communicate with pharmacies, insurance companies, patients and physicians in a respectful manner and will uphold Baptist’s mission and core values that drive service excellence. Assist healthcare providers during examinations and minor procedures. Administer medications and vaccines as directed by healthcare providers. Conduct basic laboratory tests, such as blood draws, urinalysis, and EKGs. Prepare and maintain examination rooms, ensuring cleanliness and availability of necessary supplies. Manage and update patient medical record. Verify and update patient record to confirm that medical records are correct and up to date, ensuring accurate billing and reimbursement. Answer phone calls, respond to inquiries, and relay messages to healthcare providers. Collect and document all necessary information related to prior authorization process. Complete request forms with accuracy and timeliness. Track and document the status of prior authorization requests in the electronic health record (EHR) system. Monitor the progress of prior authorization request and follow up with insurance companies as needed. Address scheduling conflicts, cancellations, and other issues quickly; working collaboratively with all relevant stakeholders to find suitable solutions.

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