This role facilitates the prompt resolution of pre and post-care problems in daily clinical operations, performing administrative and receptionist functions like answering calls and managing patients. The representative also assists with tasks such as patient scheduling, registration, ordering supplies, and coordinating with various internal support teams.
Requirements summary
The core qualifications require a High School Diploma or equivalent experience, with no previous experience explicitly required. Candidates must demonstrate Learning Agility, Teamwork, Technical Proficiency with office software, and strong written and verbal Communication skills.
high schoolTeamworkCommunicationAdministrative TasksPatient CommunicationTechnical ProficiencyTriageRegistrationLearning AgilityPatient SchedulingRecord ManagementInsurance Verification Coordination
Job description
Current Employees
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The University of Miami/UHealth Department of Pediatrics has an exciting opportunity for a full time Clinical Business Operations Representative 1 to work in Miami, FL. The Clinical Business Operations Representative 1 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 1 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards. CORE JOB FUNCTIONS Assists the department in managing expectations surrounding pre and post patient care. Obtains or reviews all patient demographic information, insurance information and referral numbers. Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.
Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software. Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs. Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice. Provides coverage for responsibilities of co-workers when assigned or as need arises. Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis. Maintains confidentiality of all information. Adheres to University and unit-level policies and procedures and safeguards University assets. Department Specific Functions Completes administrative tasks associated with clinical operations at the Mailman Center for Child Development including patient scheduling and registration, maintenance of patient waitlists, provider and trainee support, ordering of clinical supplies, patient communication (via mychart messages, phone, and email), and generating of patient estimates. Coordinates with Central Insurance Verification (CIV), Central Business Office (CBO), Facilities, Office of Patient Experience (OPX), Patient Access, On Demand Scanning, Information Technology (IT), and Health Information Management (HIM) teams for all clinic and patient needs. Maintains UChart referral work queues and Redcap intake packets. Provides coverage for other Mailman Center clinical support staff, as needed. Reports incidents in a timely manner to appropriate supervisory personnel. Performs other duties, as assigned. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS High School Diploma or equivalent/relevant experience, certification or license
Benefits
Medical
Dental
Tuition Remission
No previous experience required
Learning
Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork
Ability to work collaboratively with others and contribute to a team environment.
Technical
Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication
Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders. Any relevant education, certifications and/or work experience may be considered. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status
Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
