Job detail

Front Desk

Independence Dental Services LP

#Confidentiality #Administrative Support #Scheduling #HIPAA #Payment Processing #Non-Exempt #Patient Experience #Microsoft Office #Practice Management Software

Quick overview

The core responsibilities involve supporting daily front-office operations in a dental practice, focusing on greeting patients, managing scheduling, handling phone calls, and processing payments.

Requirements summary

Candidates should ideally possess 2 or more years of experience in a medical or dental front office environment and must have strong organizational skills and attention to detail. A high school diploma or equivalent is required, along with proficiency in dental practice management software and Microsoft Office.

high schoolMultitaskingCommunicationCustomer ServiceRecord KeepingPrioritizationHIPAA ComplianceSchedulingPayment ProcessingInsurance VerificationPatient Intake

Job description

Job Title: Front Desk

Reports To

Office
Manager or
Office
Manager
Assistant
FLSA
Status:
Non-Exempt
Job
Type: Full Time

The Front Desk role is a core administrative position within a single dental practice, responsible for supporting daily front-office operations and delivering a positive patient experience. This role focuses on patient intake, scheduling, communication, insurance verification, and payment processing to ensure efficient workflows and accurate records. The Front Desk role operates under the direction of the Office Manager or Office Manager Assistant and works closely with clinical and administrative team members.

Key Responsibilities

Front office operations
Greet and welcome patients and visitors in a friendly and professional manner.
Register new patients and update existing patient information in practice management systems.
Schedule appointments and manage the daily appointment calendar.
Complete recalls and patient callbacks to support schedule utilization.
Answer incoming phone calls, respond to inquiries, and route calls appropriately.

Patient communication & experience
Serve as a primary point of contact for patients regarding scheduling, general inquiries, and administrative questions.
Maintain a professional, courteous, and patient-focused demeanor at all times.
Escalate complex or sensitive patient concerns to the Office Manager or Office Manager Assistant.

Insurance & payments
Verify dental insurance eligibility and coverage prior to patient visits.
Collect patient payments at time of service and issue receipts as required.
Assist with basic insurance billing support and documentation as directed.

Records & documentation
Maintain accurate and up-to-date patient records.
Ensure confidentiality of sensitive patient and financial information.
Follow HIPAA guidelines and company policies related to data privacy and security.

Qualifications

2+ years of experience in a dental or medical front office environment preferred.
Strong organizational skills and attention to detail.
Proficiency with dental practice management software and Microsoft Office.
Excellent verbal and written communication skills.
Ability to multitask and prioritize in a fast-paced environment.
High school diploma or equivalent required.