The US Oncology Network
Location
Dallas, Texas
The Scheduler is responsible for efficiently and timely scheduling patient appointments and tests, answering all incoming calls, and directing them to the appropriate personnel. This role also serves as a liaison between the patient and medical staff, potentially including outside or surgical scheduling duties.
The position can be filled at Level 1 (0-3 years experience), Level 2 (minimum three years office experience), or Sr (minimum five years office experience), preferably in a medical setting. All levels require a high school diploma or equivalent, and proficiency in Microsoft Office is required, with knowledge of medical terminology and coding preferred for higher levels.
Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel and pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner. Schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines. For new and or referred patients, sets up in system with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel. Obtains and enters all insurance authorization, and correspondence relating to referrals in patients charts and/or electronic medical records (EMR). Collects co-pays, deductible and other out of pocket amounts at time of visit. Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage. Arranges for patients to have financial counseling as needed. Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice. Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested. Prepares correspondence, memos, forms and other typing as requested by supervisor. May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre-certification as required. May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed May be responsible for follow up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed. May be responsible for scheduling post-operative follow up appointments with Physicians. Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.
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