The Clinical Liaison ensures efficient intake and referral processes for hospice services by assessing patient eligibility, educating families, and coordinating admissions according to all requirements. This role involves serving as a liaison between referral sources and the care team while building professional relationships through daily visits to healthcare facilities.
Requirements summary
Candidates must be a Licensed Nurse with a minimum of three years of hospice experience, requiring a current RN license and CPR certification, plus a valid driver's license. Preferred qualifications include a BSN with five or more years of hospice experience and prior experience as a discharge planner or case manager.
We are seeking an experienced and compassionate Hospice Clinical Liaison to join our team.
In this role, you will ensure that intake and referral processes are completed efficiently and effectively to meet the needs of patients, families, referral sources, and the organization.
You will play a vital part in building strong professional relationships, coordinating admissions, and supporting community awareness of hospice services.
Essential Responsibilities Receive and respond to referrals from hospitals, home health, physicians, case managers, skilled nursing facilities, and other healthcare professionals Assess patient eligibility for hospice services by reviewing medical records, conducting clinical evaluations, and communicating with physicians and families Educate patients and families on what hospice care includes, how it works, and why it matters—providing clarity, reassurance, and compassion Complete necessary documentation and coordinate the intake and admission process, ensuring all legal, clinical, and payer requirements are met Serve as a liaison between referral sources and our hospice care team—ensuring seamless handoffs, clear communication, and rapid response to needs Make daily visits to hospitals and facilities, maintaining visibility and accessibility with discharge planners, case managers, and physicians Build and maintain strong relationships with referral partners and identify new outreach opportunities to increase awareness of hospice services About You Education Licensed Nurse with three to five years of hospice experience required.
BSN with five or more years of hospice experience preferred.
Experience Minimum of three years of hospice experience required.
Prior experience as a discharge planner, case manager, or educator preferred.
Licenses and Certifications Current RN license to practice nursing in the state of employment.
CPR certification.
Valid driver’s license and automobile insurance.
Skills and Knowledge Strong knowledge of hospice care and the unique needs of patients and families.
Familiarity with community resources and referral networks.
Excellent patient assessment and documentation skills.
Ability to supervise staff, coordinate services, and manage programs effectively.
Benefits
Dental Insurance
Paid Holidays
Paid Time Off
Vision Insurance
Medical Insurance
Competitive Pay
401k With Company Match
Voluntary Benefits
Career Advancement Opportunities
Wellness Programs
Teammate Assistance Fund
National & Local Recognition Programs
Education Support & Tuition Assistance
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Mileage Reimbursement Or Fleet Vehicle Program
Strong communication and interpersonal skills with sensitivity to diverse backgrounds.
Personal Qualities Compassion and sensitivity to the needs of terminally ill patients and their families.
Flexibility to manage a variety of tasks and shifting priorities.
Professional maturity, collaboration, and tact in working with interdisciplinary teams.
Ability to influence and educate referral sources, patients, and families.
Demonstrated commitment to patient advocacy and quality care.
We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): Competitive Pay 401(k) with Company Match Career Advancement Opportunities National & Local Recognition Programs Teammate Assistance Fund Additional Full-Time Benefits: Medical, Dental, Vision Insurance Mileage Reimbursement or Fleet Vehicle Program Generous Paid Time Off + 7 Paid Holidays Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) Free Continuing Education Units (CEUs) Company-paid Life & Long-Term Disability Insurance Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Apply Today – Your work can help transform how care is delivered.
Legalese This is a safety-sensitive position Employee must meet minimum requirements to be eligible for benefits Where applicable, employee must meet state specific requirements We are proud to be an EEO employer We maintain a drug-free workplace Location Gentiva Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home.
We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.
Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
Our nationwide reach is powered by a family of trusted brands that include: Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care Home health care: Heartland Home Health Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.
