Registry Associate - Home Infusion / PONCE

Location: Ponce

The Registry Associate is responsible for the intake, organization, and management of all referral documentation received from physician offices, hospitals, and managed care organizations for Home Infusion Therapy cases. This role ensures that all documentation is processed with accuracy, timeliness, and full compliance with Home Infusion Pharmacy accreditation standards, including ACHC requirements, as well as HIPAA and internal compliance policies.

The Registry Associate plays a critical operational role in supporting the patient intake and case management workflow, ensuring that all required clinical and administrative documentation is collected, verified, organized, and uploaded into Alivia Infusion Services’ pharmacy operations systems to facilitate timely patient onboarding and therapy initiation.

Responsibilities

• Receive referral documentation from physician offices, hospitals, case managers, discharge planners, and managed care organizations.
• Organize and maintain electronic documentation files for each patient case.
• Verify completeness of required documents including: Physician orders, medical necessity justification, Clinical notes, Laboratory results, Patient demographics, Insurance information and identify missing documentation and coordinate with referring providers to obtain required information.
• Upload all patient documentation into Alivia Infusion Services’ pharmacy operations and patient management systems.
• Ensure proper indexing and organization of documents for clinical review, billing, and compliance documentation.
• Support Case Managers and clinical teams by ensuring patient case documentation is readily accessible and properly categorized.
• Documentation may include Physician infusion orders, clinical progress notes, laboratory results, hospital discharge summaries, medical necessity documentation, insurance authorization documentation and any additional case-related documentation required for therapy initiative.
• Registry Associate supports compliance with ACHC Home Infusion Pharmacy Accreditation Standards, ensuring that documentation workflows support regulatory readiness.
• Ensuring all referral documentation meets ACHC documentation and record retention standards.
• Maintaining accurate electronic patient files for audit readiness.
• Ensuring documentation supports:
• Supporting internal compliance reviews and quality audits.
• Maintaining strict adherence to HIPAA patient confidentiality and data protection standards.
• Work closely with Case Managers, Pharmacists, Nurses, and Intake Coordinators to ensure timely referral processing.

Qualifications: Education

Associate or bachelor’s degree preferred in

• Healthcare Administration
• Pharmacy Technician studies
• Medical Records Administration
• Office and or Business Administration
• Related healthcare field

Equivalent experience may be considered.

Experience

1–3 years of experience in

• Specialty pharmacy
• Home infusion services
• Medical records management
• Healthcare intake or referral coordination
• Pharmacy, hospital or healthcare operations

***Equal Opportunity Employer M/F/V/D***