Case Manager - Veteran and Family Services (SSVF)

Position Summary

Responsible for the full client care cycle including

assessing, planning, implementing, monitoring, and evaluating actions required to meet the clients’ health and human services needs.

Position Description

• Under minimal supervision, coordinate and provide care that is safe,timely, effective, efficient,equitable, and client-centered
• Maintaincaseload andutilizationbymaintainingregular contact with clients tomonitorand assess progress
• Handle case assignments, draft service plans, review case progress anddeterminecase closurefor review and/orin consult with supervisor
• Deliveron-going services to clients which mayincludecrisis intervention, advocacy, medication monitoring, transportationassistance, financial budgeting,housingassistance,and referral and linkage to community resources as needed
• Assistin helping clients achieve wellness and autonomy through supportive counseling andfacilitatingmultiple care aspects (care coordination, information sharing, etc.)
• Develop and/or implement individualized client treatment or service plans and ensures compliance with applicable standards and agency policies
• Document all clinical activities to meet specific program,funderand credentialing entity criteriatimelyand with accuracy
• Participatein treatment team andassistsin making recommendations for client status changes
• Mayassistin providing education and/or group curriculum
• Adhere to professional standards as outlined by protocols,rulesand regulations
• Complete agency, accrediting body, and funder required training
• Other duties as assigned

Required

Knowledge, Skills and Abilities

• Ability to learn case management principles, healthcare management and reimbursement requirements
• Excellent organizational and time management skills
• Effective verbal and written communication skills
• Ability to relate to and interact with a wide variety of people
• Advanced level problem solving skills and ability to multi-task while prioritizing