The Resident Advocate provides emotional support and crisis intervention to shelter guests while maintaining facility safety and cleanliness. They also collaborate with case managers, conduct client intakes, and assist with meal service and transportation.
Requirements summary
Candidates must hold a Bachelor's degree in a social services field with six months of experience, or an Associate's degree with equivalent training. A valid Texas driver's license and CPR certification are required.
Category: Nonprofit - Social ServicesOUR MISSION The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence. At The Family Place, we are committed to providing a safe and empowering environment for women and children in need. As a Resident Advocate, you will play a crucial role in creating a supportive shelter experience, fostering resilience, and helping clients navigate challenging times. Join our compassionate team and make a difference in the lives of those we serve.
Primary
Responsibilities: Provide emotional support to shelter guests, demonstrating sensitivity and offering non-judgmental, tactful assistance to individuals in crisis. Collaborate with case managers on services to clients via documentation, email, and/or verbal communication. Intervene in crisis situations using approved methods to promote the safety and well-being of all residents. Communicate with supervisors and designated case management staff regarding pertinent client issues. Participate in system data collection accurately, completely, and timely, and complete ITS forms as required. Conduct client intakes, including reviewing shelter policies, providing tours of the facility, completing intake paperwork, and supplying necessary personal items. Monitor supplies such as bedding, towels, and pillows; prepare rooms for new clients. Transport clients in company vehicles to and from appointments, meetings, or hospitals. Maintain the safety and cleanliness of the facility. Conduct client exit interviews as needed. Monitor interns and volunteers, providing guidance and support. Prepare light meals and assist with meal service. Perform other job-related duties as assigned.
QualificationsRequired
Qualifications: Bachelor’s Degree in psychology, social work, sociology, or a similar field with six months of experience in a residential facility, shelter, or similar environment. OR an Associate’s Degree with an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Knowledge,
Skills, and
Abilities: Knowledge of domestic violence and client trauma. Familiarity with basic food preparation. Proficiency in Microsoft Office applications. Strong skills in verbal de-escalation and crisis management. Ability to meet the physical requirements of CPR training and maintain certifications in CPR and First Aid. Strong communication skills in both written and verbal formats. Sensitivity to the language, economic, and cultural needs of clients. Ability to travel to offsite locations and attend offsite meetings and events. Commitment to maintaining professional boundaries with clients and protecting client confidentiality.
Benefits
Holidays
Health insurance
Dental insurance
Vision insurance
Paid time off
Short-term disability
Life insurance
Retirement options
Hospitalization insurance
Professional development opportunities
403b
AD&D insurance
HSA accounts
Agency matching
Required
Licenses and
Certifications: Valid Texas Driver’s License with a clear driving record. CPR certification.
Working
Environment: Duties are primarily performed in a seated position, with occasional standing or walking. Limited physical effort is required, with tasks involving lifting and carrying objects weighing less than 25 lbs. Work is conducted in an office environment, but may also involve other locations. Flexibility to work some weekends, evenings, and overnight hours as needed.
Working
Shift:
Monday -
Friday, 7:00
AM - 3:00
PM
More
About US:
At
The
Family
Place, we embrace and live our values:
TEAM
Together: We believe that collaboration is key to our success. Foster a supportive environment, build trust, act with integrity, and expect transparent communication.
Excellence
We are known for our compassion and commitment to excellence, acting with urgency, and advocating for our clients and community.
Accountable
Responsible for our actions and decisions. We accept responsibility rather than blame others. Builds relationships to drive results.
Mission-Focused: Clients come first. Service is our passion experienced with empathy and compassion.
What We Offer
Competitive salary Health, dental, and vision insurance Agency-paid short-term disability (60% salary replacement up to 11 weeks) Multiple Life, AD&D, and Hospitalization in life insurance options Retirement options through: 403b, agency matching, and HAS accounts Generous paid time off and holidays Professional development opportunities Benefits referenced above for FT employees Are you ready to join us in the fight to end domestic violence? Apply Now Disclaimer: This job description is not intended to be all-inclusive. The Family Place reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Employment at will.
