CMRN (MNA) Ambulatory Nurse Case Manager Atrius Health

• Explore opportunities with Atrius Health, part of the Optum family of businesses.
• We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts.
• Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities.
• Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient.
• Join us and discover the meaning behind Caring.
• Connecting.
• Growing together.
• Position in this function is responsible for providing on-site transitional care coordination to ensure safe transitions of care and optimal communication between treating facility, Patient/Family and Atrius Health.
• Responsible for coordinating patient transitions from Hospital to home or other care settings, ensuring a smooth discharge process and continuity of care

Position Details

Location: Beth Israel Deaconess Medical Center located at 330 Brookline Ave. Boston, MA 02215 Department: Case Management Schedule: 40HRS Weekly M-F 8:00am- 4:30pm Primary Responsibilities: Provides direct referral source servicing at identified facility, building and enriching relationships, identifying needs, problem solving and meeting or exceeding expectations of external customers Serves as an extension of the Atrius Health practice site, connecting with Atrius Health patients and/or families to bridge the Atrius Health practice to the patient Conducts review of the medical record for Atrius Health adult medical or surgical hospitalized patients Conducts initial assessment of patient within 24 - 48 hours (business days of admission) Subsequent review/progress note at least every 7 days or accompanying a change in condition/plan May provide educational and/or program material to the site facility staff in compliance with Atrius Health clinical initiatives, services and specialty programs Performs needs assessments of patients/families for services including but not limited to primary care, specialty care visits, skilled homecare, palliative care, hospice care (including hospice residence), and/or skilled nursing facility, to ensure appropriateness of services and expedite transitions of care Educates Atrius Health patients/families regarding provider relationships serviced through preferred homecare/SNF organizations Assesses adult medical/surgical Atrius Health patients for risk of readmission, and communicates identified risks with transition of care, outpatient case manager and/or primary care team Facilitates real-time review of contributing factors to readmission of patients and explores opportunities for acute care hospitalization (ACH) reduction Accesses Atrius Health patient’s Epic medical record to determine current program enrollment for continuation of care Assesses patients admitted with Heart Failure (HF) or Chronic Obstructive Pulmonary Disease (COPD) for HTM/RPM and initiates referral to the appropriate program Initiates a referral to the Atrius health heart failure program when appropriate Collaborates with hospital-based case manager to facilitate advance care planning documents such as health care proxy or MOLST form Facilitates communication between patient’s hospital-based care team and practice based primary care team when needed or requested Collaborates with transition of care team and hospital-based case manager to ensure post-hospital follow up visit is scheduled Provides supportive patient/family education for targeted diagnoses including heart failure, diabetes, COPD to ensure optimal preparation for home discharge Coordinates with the hospital-based case manager to facilitate regarding Atrius Health preferred provider networks Seeks opportunities to improve communication and collaboration amongst all clinical partners in patient care treating facility and internal/external partners or provider Collaborates and communicates with Manager and Atrius Health Case Manager to identify and address any issues or concerns Documentation: Maintains accurate records of the discharge planning process in the patient's medical record for legal, regulatory, and billing purposes Participates in service recovery as needed Promotes problem identification, resolution to barriers in care delivery, efficiency, productivity and customer satisfaction Builds relationships with physicians, referral sources, managed care and assigned facility(ies) Provides information, resource materials and education to all providers and case managers and solicits feedback Promotes Atrius Health specialty programs designed to meet the needs of patients, providers, and partners Assists with other referral source account coverage as needed Performs other duties as requested You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.