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Intervention Specialist - Trauma

Quick overview

The Intervention Specialist provides trauma-informed emotional support, advocacy, and resource navigation to hospitalized patients. They also facilitate discharge planning, conduct needs assessments, and collaborate with clinical teams to ensure continuity of care.

Requirements summary

Candidates must have a high school diploma or GED and at least one year of experience in social services. Strong communication, organizational, and interpersonal skills are required to work effectively with diverse populations in a hospital setting.

high schoolassociate degreeCollaborationMicrosoft Office SuiteOrganizational skillsCommunication skillsInterpersonal skillsPsychoeducationResource navigationDischarge planningAssessment skillsCrisis interventionConflict mediationPatient advocacyCase managementSafety planningCommunity outreachTrauma-informed care

Job description

Department

12896
Advocate
Aurora
Health
Corporate -
Trauma
Recovery
Services
Status:
Full time
Benefits
Eligible:
Yes
Hours
Per
Week: 36
Schedule
Details/Additional
Information: Variable - Likely PM - Rotating Weekends and Holidays Pay Range $21.85 - $32.80
Major
Responsibilities:
Patient
Support: Provides immediate trauma-informed emotional support, advocacy, and resources to hospitalized patients following trauma, including connecting them with the clinical team when appropriate, assisting with discharge planning, leading support and psychoeducation groups, and safety planning. Also, complete assessments and facilitate warm-handoffs to outpatient providers for ongoing care.
Resources
Navigation: Responds to trauma alerts, safety calls, pre-escalation needs and collaborates with street outreach teams and facilitates mediation to mitigate retaliation risks.

Outreach

Provides patient support, collaborating with teams, and engaging in intensive community outreach. In addition, this includes making follow-up calls, connecting to resources, and sending letters to patients that have been discharged to connect them to outpatient resources.
Continuity of
Care: Schedules patient appointments with the TRC, other Advocate internal resources, or community partners before discharge to ensure ongoing care, which requires strong collaboration with other providers. Participate in the facilitation of psychoeducational and support groups.

Assessments

Conducts intakes and needs assessments, linking patients to appropriate resources and outpatient services. It may also require notifying other hospital providers of unmet needs to be addressed while in the hospital.
Record
Keeping: Maintains accurate records of patient interactions and action plans.

Collaboration

Benefits

Dental Insurance
Life Insurance
Paid Parental Leave
Paid Time Off
Vision Insurance
Medical Insurance
Short-Term Disability
Long-Term Disability
Flexible Spending Accounts
Retirement Plans
Adoption Assistance
Educational Assistance Program

Works with the hospital treatment team and community partners to ensure comprehensive treatment, discharge planning, and continuity of care. Minimum Job Requirements Education High School Diploma or GED. Certification / Registration / License N/A Experience Minimum of one year experience in social services. Knowledge / Skills / Abilities Strong verbal and written communication skills. Ability to work collaboratively within a team and independently. Proficiency in Microsoft Office Suite. Strong organizational skills. Ability to handle difficult conversations and maintain professionalism. Willingness to adapt to evolving job responsibilities. Physical Requirements and Working Conditions Full-time position (40 hours per week), with flexibility to cover all shifts as needed. Availability to work days, evenings, nights, weekends, and holidays. Reliable, punctual, and open to learning. Familiarity with and experience working in the designated service area. Adaptability to evolving hospital expectations to meet site needs and ensure quality patient care. Passion for and dedication to serving the community. Excellent communication, collaboration, and rapport-building skills. Empathy-driven, service-oriented attitude. Ability to engage in meaningful conversations, motivate patients, and communicate effectively with diverse populations, including seniors. Ability to lift up to 35 pounds unassisted; for heavier lifts, assistance from at least one other team member will be required. Preferred Job Requirements Education Associate’s Degree Experience 2 or more years related experience in social services. Knowledge / Skills / Abilities Previous supervisory experience. Experience working with trauma-affected populations. Billingual All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our
Commitment to
You:
Advocate
Health offers a comprehensive suite of
Total
Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials.
Combined,
Advocate and
Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care