The Case Manager provides comprehensive care for psychiatric patients by coordinating services from admission through discharge to improve quality of care and reduce length of stay. They facilitate multidisciplinary team meetings, manage insurance authorizations, and ensure safe discharge planning through community resource coordination.
Requirements summary
Candidates must be a Registered Professional Nurse with a Bachelor's degree in Nursing, or hold a Master's degree in Social Work, Counseling, or a human services field. At least 2 to 5 years of clinical experience in mental health is required, along with the ability to obtain CPI training.
Luke's is proud of the skills, experience and compassion of its employees.
The employees of St.
Luke's are our most valuable asset!
Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Running Psychoeducational Groups To provide comprehensive care of psychiatric patients admitted to the inpatient psychiatric unit from admission through discharge, by maximizing available internal and external resources to reduce length of stay and improve quality of care.
It includes assessing, planning, implementing, coordinating, and evaluating health and community related services to meet a patient’s physical, psychosocial, vocational, and health needs in a cost effective, outcomes-oriented and timely manner.
As department needs change, the services may be performed at any level within the Network’s continuum of services and/or sites.
JOB DUTIES AND RESPONSIBILITIES: Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.
Performs admission review on all inpatients.
Attends daily patient rounds and shares professional knowledge, making appropriate recommendations regarding clinical and programmatic needs of patients as it relates to professional knowledge base and existing treatment criteria.
Participates in individual patient care meetings with multidisciplinary team members and the patient/family to evaluate progress and to identify and resolve problems that may interfere with a positive patient outcome.
Facilitate individual sessions with patient & family, and any other significant others according to therapeutic needs and program practices Assesses discharge planning needs to ensure a safe, timely and efficient discharge.
Identifies variances during the patient’s stay in order to evaluate and improve processes that affect the efficiency and quality of patient care.
Arranges for community services (including short and long-term placement) prior to discharge to meet patient’s needs with recognition and documentation of patient choice of service providers.
Demonstrates effective use of these resources within established reimbursement guidelines.
Provides patient education and advocacy as appropriate.
Maintains knowledge and awareness of mental health laws regarding patients’ rights and voluntary/involuntary commitment proceedings, coordinating such proceedings with necessary personnel.
Maintains appropriate, timely, and effective communication with patients, families, community agencies, physicians, nursing staff, department managers, ancillary departments, and the Manager regarding variances, aspects of patient care management.
Facilitates insurance authorization, pre-certification, and concurrent reviews for assigned patients.
Maintains clinical records of all patient contact and clinical reviews, according to hospital policy and other regulatory guidelines (i.e., State, JCAHO).
Documentation is completed in a professional and timely manner and includes interventions, recommendations, and referrals.
PHYSICAL AND SENSORY REQUIREMENTS: Sitting for up to 5 hours per day, 2 hours at a time.
Standing for up to 1 hour per day, 1 hour at a time.
Walking for up to 2 hours per day, 20 minutes at a time.
Occasionally uses fingers to turn pages.
Frequently uses hands to write, type, and hold charts.
Rarely uses the hands or fingers for firm grasping or twisting/turning.
Frequently uses upper extremities to lift and carry up to 10 pounds.
Hearing as it relates to normal conversation in person or on telephone.
Seeing as it relates to general vision, near vision, far vision, color vision, and peripheral vision.
EDUCATION: Registered Professional Nurse with a current license to practice in the state of Pennsylvania.
Bachelor's Degree in Nursing required OR Licensed Social Worker, MSW, Licensed Professional Counselor (LPC) or Mental Health Professional with a master’s degree in a human services related field required.
TRAINING AND EXPERIENCE: At least 2 to 5 years of clinical experience providing care to patients with mental health illness.
Previous experience in discharge planning and case management models preferred.
Crisis Prevention Institute (CPI) training required within 90 days of hire.
CPR preferred.
Please complete your application using your full legal name and current home address.
Be sure to include employment history for the past seven (7) years, including your present employer.
Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable.
It is highly recommended that you create a profile at the conclusion of submitting your first application.
Thank you for your interest in St.
Luke's!!
St.
Luke's University Health Network is an Equal Opportunity Employer.
Founded in 1872, St.
Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites.
With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey.
St.
Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St.
Luke’s Children’s Hospital.
SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction.
It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital.
The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY.
In 2021, St.
Luke’s was identified as one of the 15 Top Health Systems nationally.
St.
Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row.
Also, for the third straight year, St.
Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award.
In 2025, St.
Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024.
Lastly, in 2025, St.
Luke’s was named a Top Workplace in New Jersey for the third year in a row.
