Community Health Worker - CDI

About HealthCare Access Maryland (HCAM)

HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination. Each year, HCAM assists over 80,000 individuals across the state, offering personalized guidance, health education, and advocacy to ensure every Marylander has an equal opportunity to achieve optimal health. healthcareaccessmaryland.org [https://www.healthcareaccessmaryland.org/who-we-are/?utm_source=chatgpt.com] Job Summary The Community Health Worker supports a CDC-funded Community Diabetes Initiative in partnership with HealthCare Access Maryland and the Baltimore City Health Department. This role conducts outreach, screening, and referrals to diabetes prevention programs and essential resources, addresses social determinants of health, and connects Baltimore City residents with education and care to prevent or manage type 2 diabetes.

Duties and Responsibilities: The primary responsibilities of this position are:

• Administration
• Attend and participate in partner meetings with community agencies/organizations
• Consistently achieve productivity goal and performance measures established for the Community Health Worker

• Case Management
• Document assessment, contacts, and services in electronic medical record
• Enroll uninsured clients into available health insurance programs; assist them in choosing a Managed Care Organization and identifying a primary medical provider.
• Maintain ongoing communication and follow-up with clients for up to 12 months while they participate in the Diabetes Prevention Program)
• Provide client centered services in a trauma informed approach.
• Effectively use motivational interviewing techniques to engage and coordinate care/services to clients.
• Provide education and system navigation of the Maryland Medicaid insurance benefit package.
• Refer Baltimore residents into Diabetes Prevention Programs, Social Needs resources.
• Conduct social determinants of health screenings and health risk assessments.

• Outreach & Education
• Perform client outreach, inclusive of neighborhood canvassing, home visits, and community events.
• Provide diabetes education, disseminate educational materials, and increase awareness of diabetes prevention.

• Human Resources
• Accurately and timely submit timesheets.
• Attend all required trainings.

Additional duties and responsibilities

• Additional duties as assigned

Qualifications

• Education, Experience, Certifications and Licensures:
• High School Diploma or GED with significant human services experience. Bachelor’s degree in a Human Services field is preferred.
• Reliable transportation is required for community outreach, home visits, canvassing, and attendance at community events.
• 1 Year experience working in a Community Health Worker (CHW) role and/or direct experience providing outreach and client services in Baltimore City in the areas of Medicaid System Navigation, Social Needs Assessments and Care Coordination
• Community Health Worker Certification preferred but not required
• Bilingual candidates are strongly preferred. (Spanish)

• Knowledge, skills & abilities
• Strong computer literacy skills, specifically with MS Word, Excel, Outlook and SharePoint (365).
• Organizational skills with the ability to meet a demanding workload
• Detail oriented to complete requirements of files and contract compliance.
• Sensitivity to cultural and socioeconomic characteristics of population served.
• We practice the “Housing First” philosophy. Knowledge is preferred; support is required.
• Excellent oral and written interpersonal and communication skills required
• Problem solving skills
• Proven ability to work efficiently and meet deadlines

• Compensation In compliance with Maryland's wage transparency requirements, the compensation for this role has been included in the posting.
• Additionally, the benefits package includes vacation, sick, personal, and mental health leave, a 401k retirement plan with employer match, medical, dental, life, short-term and long-term disability insurance, company-paid life insurance, voluntary life insurance options, Health Savings Account (HSA) and Flexible Spending Account (FSA) options, and a voluntary emergency savings fund with employer match.
• EEO Statement HealthCare Access Maryland provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification.
• Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination.
• HealthCare Access Maryland takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported.
• Safety & Health Responsibilities: HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clients served, volunteers and visitors.
• As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.
• With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.
• PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees.
• The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee is occasionally required to walk and sit.