Palliative MA | Medical Assistant

Palliative Medical Assistant Location

• Tumwater,
• WA offices
• Schedule:
• Full-time,
• Monday to
• Friday, 8:00 am to 5:00 pm Puget Sound Home Health & Hospice is seeking a detail-oriented and collaborative Palliative Medical Assistant to join our team. This pivotal role for community-based palliative care/chronic care management (CCM) provides administrative support to a care team that serves patients with serious, long-term illnesses. This role involves working closely with patients and families, community partners, ARNP and other nursing staff, and other office support staff to help coordinate care and improve overall quality of life.

Benefits

$24-33 per hour, DOE Comprehensive Medical, Dental, and Vision insurance Free health concierge services FSA and HSA accounts Paid Life and AD&D insurance Paid Sick, Holidays, and PTO STD, LTD, and other voluntary insurance plans Company-wide celebrations of your great work & accomplishments Support for your professional growth and development Opportunities for advancement and growth AMAZING teammates & leaders who are supportive, inclusive, and fun! Qualifications Graduate of an accredited Medical Assistant program; current MA certification required (AAMA, AMT, NHA). Current Basic Life Support (BLS) certification. Experience in palliative, hospice, or chronic care preferred. Strong communication, organization, and problem-solving skills; empathetic and calm under pressure. Proficiency with Electronic Health Records (EHR) and virtual health technologies **Experience with Home Care Home Base is strongly preferred Key Responsibilities: Administrative Support Maintain accurate and timely documentation in the electronic health record (EHR), ensuring patient information and care coordination activities are properly recorded. Conduct outreach to patients with chronic conditions via phone, email, or approved virtual platforms to support follow-ups, care plan engagement, and appointment reminders. Serve as a communication hub between patients, families, providers, and community partners to ensure timely coordination of care and information sharing. Support provider and care team workflows by assisting with scheduling, calendar coordination, and tracking follow-up tasks or referrals. Answer and route incoming calls, assist with patient inquiries, and help maintain a professional and responsive front office environment. Assist with scheduling appointments and managing patient calendars to support efficient clinic operations. Monitor office and clinical supply levels, coordinate ordering, and maintain organized inventory records. We pride ourselves on our quality of care and ethical business practices as well as our foundational Core Values of CAPLICO: Customer Second (Employee First!) Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebration Ownership The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at We are building Washington’s premier Home Healthcare agency through exceptional human beings, innovative processes, and accountability to patient care. We are the leading Home Health provider in Pierce County, Washington. For over 25 years, we've been bringing quality healthcare home. Our team is committed to providing "life changing service" to our patients and our community through collaboration with our community partners and local hospitals. We aspire to provide quality care to our patients and have received a Four Star Quality Rating from Medicare and Medicaid services, as well as the National Quality Approval Seal awarded by the Joint Commission. We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.