Care Coordinator

Overall

• Provide Supportive Housing services according to professional ethical conduct guidelines.
• Act as landlord liaison during housing search.
• Facilitate background check screenings, application submissions, appeals when necessary, and inspection and lease signing appointments.
• Coordinate with landlords and treatment teams during clients’ tenancy to assure that tenancy issues are addressed pro-actively.
• In coordination with client’s care team, link recipients with primary care services and health homes; substance abuse treatment providers, vocational, education, employment, volunteer and social supports.
• Provide assistance in independent living skill-building, including financial and life skills coaching.

Other duties/responsibilities

• Practice timely and complete timecard and file documentation management per program requirements.
• Provide information and referrals and link consumers with community resources as needed.
• Follow all COA standards of care for all clients.
• Provide outreach services as required.
• Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
• As a mandated reporter, follows all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
• Other duties as assigned.
• Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
• Perform as a team member to ensure that productivity outcome measures are achieved.
• Perform related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience

To perform this job successfully, an individual must have a BA in Psychology, or Social Work, or equivalent from an accredited academic institution. Preference given to individuals with lived experiences with chemical dependency or mental health disorders. Knowledge of community services and a minimum of two years’ experience in the direct treatment of mentally ill persons. Experience working with issues of mental health and poverty required.

Certificates/Licenses

Must have a valid Driver’s License and ability to drive for work use. The individual must successfully pass the background check applicable to position.

Physical Abilities: To perform this job successfully, an individual must be able to:

Regularly sit, stand, climb, walk, hear/listen, talk Frequently lift up to 10 pounds, pull/push, carry, grasp, reach Occasionally crawl, stoop, kneel Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

Adaptability

• ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical
• Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.

Attendance

• ability to consistently arrive and be able to work as scheduled.
• Computer/Technical
• Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software

Dependability

• ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal
• Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.

Judgment

• ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language
• Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical
• Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Motor
• Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem
• Solving
• Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality
• Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning
• Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Supervisory
• Skills: this job does not have any direct supervisory responsibilities.

Workplace Environmental Conditions: While performing the essential duties/responsibilities of this job, the employee will be:

Noise Conditions

• exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon daily activities.
• Exposure to
• Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.

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