Good Shepherd Health Care
Location
Hermiston, Oregon
The Care Coordinator manages patient care services by developing individualized care plans and coordinating referrals, authorizations, and follow-up appointments. They also provide direct clinical support such as rooming and vitals during staffing shortages to ensure continuity of care.
A high school diploma and BLS certification are required, with a preference for Medical Assistant or LPN credentials. Candidates must have clinical experience in an outpatient setting and proficiency in electronic medical records, preferably Epic.
Care Coordination & Planning Collaborates with providers, patients, families, and interdisciplinary teams to create, implement, and monitor individualized care plans. Coordinates referrals, tests, and follow-up appointments to support timely and appropriate care. Tracks care plan goals and documents progress in the electronic health record (EHR). Patient Communication & Support Serves as a point of contact for patients and families regarding treatment plans, follow-ups, referrals, and services. Facilitates health education and resource navigation to promote understanding and patient engagement. Assists with MyChart setup, appointment reminders, and follow-through on care gaps. Authorization & Resource Coordination Obtains prior authorizations for medications, procedures, and equipment in collaboration with providers and insurance payors. Schedules for specialist appointments and secures required documentation or records from external facilities. Research and connect patients with scarce or community-based services as needed. Documentation & Communication Accurately documents interactions, care coordination steps, and clinical updates in the patient chart (EHR). Communicates consistently with all members of the care team to ensure timely updates and care plan alignment. Responds to patient calls, provider messages, pharmacy/insurance inquiries, and task assignments in a timely manner. Clinical Support (As Needed) Assists with back-office duties during staffing shortages (e.g., rooming, vitals, immunizations, blood pressure checks). Supports walk-in nursing visits such as injections, wound checks, or weight assessments under clinical guidance. Team Collaboration & Quality Improvement Participates in staff huddles, care team meetings, and quality initiatives to support clinic goals. Promotes a culture of teamwork, respect, and patient-centered care. Provides input on process improvements for care coordination and patient access. Other Duties Assists with clerical and administrative tasks related to patient care coordination. Performs other duties as assigned by the Practice Manager or Clinic Supervisor. May be required to float across departments or work evenings/weekends based on patient or clinic needs. The employee supports the hospital mission, vision, values, policies, and procedures. Participates in required education for DNV programs as applicable to position. Performs other related duties as assigned.
Education Required: High school diploma or equivalent.
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