Housing Stability Case Manager - Corridor (Short-Term)

Position Title

Housing Stability Case Manager - I-15 Corridor (Short-Term)

*This job is a short-term, grant-funded project that is expected to end Sept. 8th, 2026.*

Company Description

NAMI San Diego & Imperial Counties (National Alliance on Mental Illness) is a nonprofit organization that provides free education, support services, and advocacy to improve the quality of life of everyone affected by mental illnesses.

Primary Responsibilities/Function

The Housing Stability Case Manager for the I-15 Encampment Resolution Program is a case manager with specialized training that serves unhoused and recently housed neighbors from the I-15 Encampment community through a mental health lens. This position is within a team of Housing Stability Case Managers that all leverage their specialties to create person-centered plans tailored to each client and their unique needs. Once the client has been placed in a housing solution of the client's choice, the Housing Stability Case Manager stays with that same client on their caseload and shifts their case management to focus on building and implementing skills to sustain their housing independently.

Duties and Responsibilities

Daily in-person field outreach or in-person visits to recently housed neighbors at scattered sites. Rapid respond to self-referrals from clients, referrals from providers, and community referrals. Link, case-manage, and provide transportation to unhoused or recently housed neighbors to housing or community supports based on the client's goals and interests. Refer and coordinate shelter and program referrals and engage in care coordination. Support clients to attain documents required for housing and employment. Ensure all clients on caseload have health insurance, are connected with primary care, have mental health and SUD treatment if necessary, and are actively working towards sustainable income. Develop and sustain positive landlord relationships. Support clients in family and loved one mediation and family reunification coordination. Work collaboratively with local service providers to ensure that the transition from unhoused status into interim housing and permanent housing is collaborative and meets members' and community's needs. Maintain a caseload of up to 20 active program participants. Follow through with client goals and support for up to 2 years. Ensure reasonable step-down plans for caseload to ensure long-term housing stabilization. Document all case management services and client progress in HMIS Clarity system. Drive company or personal vehicle. Other duties as assigned.

Accountability: Reports to Director of Independence & Housing

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. Must be physically present at work site during scheduled hours. Prolonged periods of standing and walking outside daily, in canyon terrain, at times in inclement weather. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 30 pounds at times.

• Minimum Requirements, including linguistic and cultural skills, education, experiences, licenses and certifications: 1-2+ years of experience in case management required Must have a satisfactory driving record and be willing to operate company vehicles.
• Able to communicate effectively, verbally and in writing.
• Proficient knowledge of computer software (Microsoft Office, Word, Excel) and web navigation.
• Knowledge of HMIS or other case management system preferred 1-2 years of experience in housing case management preferred Knowledge of San Diego County resources a plus Demonstrated ability to maintain confidentiality.
• Consistent and reliable attendance Lived and/or work experience in any of the following areas preferred: substance use disorders, healthcare/health insurance navigation, justice involvement, Transitional Age Youth (TAY), harm reduction, intellectual and developmental disabilities, family with minors housing placements, refugee and asylees navigation, LGBTQIA2S+ service navigation, San Diego County housing subsidies, SSI applications, IPS employment, financial literacy, California real estate Due to our work with vulnerable populations and county contractor requirements, applicants will be required to undergo a background check following a contingent offer of employment and must receive satisfactory results prior to a final offer of employment.
• If you have any questions regarding this requirement, please feel free to reach out to HR@namisd.org.