Assist patients, particularly prenatal and post-partum African American women, in managing social determinants of health using the Pathways HUB model. Coordinate care between medical providers and community resources through home visits and office-based support.
Requirements summary
Requires a combination of 3 years of health or social services experience and education. Candidates must have a reliable vehicle, a good driving record, and pass a background check and fingerprinting.
Case ManagementPatient AdvocacyDocumentationPatient EducationCare CoordinationInterdisciplinary CollaborationCultural CompetencyCommunity OutreachSocial Determinants of HealthResource LinkingSpanish BilingualismHealth Management Planning
Job description
Job DetailsJob Location
Columbus,
OH 43224Position
Type:
Full
TimeSalary
Range: $20.00
HourlySummary: Community Health Workers will primarily be in the community assisting patients with the social determinants of health using the Pathways HUB model. The position will assist patients in primary care and behavioral health, but focus primarily on prenatal and post-partum African American women. The position will be required to visit patient homes. CHW's will work closely with medical providers, staff, and other agencies to improve patient care and outcomes.
Reports to:
Social
Services
Supervisor
Manages:
No
Dress
Requirement:
Business
Casual
Work
Schedule: Monday through Friday during standard business hours Times are subject to change due to business necessity
Non-Exempt
Key
Responsibilities:
Communicate the purpose of the program, the services provided, and the benefits of those services to the desired population.
Help patients develop health management plans and goals
Follow-up with health management/care plans with both patients and providers
Link patient to resources to help in management of chronic health conditions as needed
Assist patient in understanding care plans and instructions
Document activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place
Work collaboratively and effectively within a team
Establish positive, supportive relationships with participants and provide feedback
Help clients in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible
Assist clients in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and social services
Facilitate communication and coordinate services between providers
Motivate patients to be active, engaged participants in their health
Effectively work with people (staff, clients, doctors, agencies, etc) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions
Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staff
Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program; volunteer resources and the practices associated with using volunteers, operations, functions, policies and procedures associated with the department or program area, procedures and resources available to handle new, unusual or different situations
Identify and apply appropriate role definition and skilled boundaries
Other duties as assigned
Equipment
Operated: Telephone Computer Printer Fax machine
Copier
Scanner
Other office equipment as assigned
Facility
Environment: Heart of Ohio Family Health Centers operates in multiple locations, in Columbus, OH. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All facilities are on the main ground floor and ADA compliant. This position’s primary work area is in an office within our facility
The office area is: kept at a normal working temperature sanitized daily maintains standard office environment furniture with adjustable chairs maintains standard office equipment; ie, computer, copier, fax machine, etc. at a normal working height
Physical
Demands and
Requirements: these may be modified to accurately perform the essential functions of the position: Mobility = ability to easily move without assistance Bending = occasional bending from the waist and knees Reaching = occasional reaching no higher than normal arm stretch Lifting/Carry = ability to lift and carry a normal stack of documents and/or files Pushing/Pulling = ability to push or pull a normal office environment Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly Hearing = ability to accurately hear and react to the normal tone of a person’s voice Visual = ability to safely and accurately see and react to factors and objects in a normal setting Speaking = ability to pronounce words clearly to be understood by another individual
QualificationsRequirements:
Any combination of 3 years health/social services experience and/or education
Verifiable good driving record and reliable transportation
Background check and fingerprinting
Bilingual/bicultural (Spanish) encouraged to apply
