Caseworker Coach I - Overnight

Position Title

Caseworker Coach I, (Residential Support Specialist) Rachel’s Promise Center for Women and Children REPORTS TO: Senior Program Manager, Homeless Services, San Diego FLSA STATUS: Non-Exempt TIME COMMITMENT: Full Time (40 hours/ week) 11:30 PM – 8:15 AM; Friday to Tuesday SALARY: $20.40-22.40 per hour DOE

Benefits

Medical, dental, vision. Prescription drugs, life insurance, case-balance pension plan, 403(b), vacation, 15 holidays, and sick leave. To apply for this position you need to complete this Application

Position Summary

The Caseworker Coach I is an essential member of the Rachel’s Promise Center for Women and Children team and is responsible for ensuring single adult women and women with children are served in clean and safe environments and supported in setting and achieving realistic goals that lead to safe, stable housing. The Caseworker Coach will develop a strong knowledge of community resources and build collaborative working relationships with colleagues within and outside of Catholic Charities. They motivate, support, and guide program residents.

Agency culture

• The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, all employees of
• Catholic
• Charities must aspire to the following: A commitment to the agency’s mission, vision, and values; A commitment to excellence in everything we do; A commitment to excel at performance and quality improvement; A commitment to outcomes and measured results; A commitment to innovation and to what is possible. ESSENTIAL FUNCTIONS Welcome and orient program residents (single adult women and women with children) to the shelter; complete initial intakes and explain program routines and behavioral expectations. Provide trauma-informed, resident-centered support to single adult women and women with children, and promote safety, dignity, and wellness in the residential setting. Maintain a consistent presence in the facility and support residents’ physical, emotional, and psychological safety, including child and family safety, as applicable. Prepare meal supplies and assist with serving meals as needed while overseeing after-meal clean-up and ensure supplies are fully stocked for the following day. Assist residents in developing life skills (e.g. how to use showers, and laundry facilities, maintain the environment, resolve conflicts, navigate the social service delivery system, etc.). Support residents in following through on established goals (problem-solving), checking in with residents after off-site appointments, documenting progress and barriers to success, and identifying possible solutions. Assist residents in gathering and obtaining documents necessary to achieve their goals and obtain housing. Ensure the facility is clean and well-maintained, and support residents in completing chores in a timely and efficient manner. Keeps supervisor apprised of issues, problems, complaints, and/or concerns expressed by residents. Document significant events in the End of Shift email sent to the other team members and services provided to clients; maintain sign-in logs, and any other record-keeping processes. When applicable, facilitate residents’ access to technology used to meet with internal Catholic Charities and external service providers. Foster a trauma-informed, safety-focused culture within Rachel’s Promise Center for Women and Children. Develop and maintain knowledge of county-wide resources that address the needs of single adult women and women with children experiencing homelessness. Participate in case management, training conferences, and program monthly meetings as scheduled. Work collaboratively with coworkers within Catholic Charities Homeless Programs and establish and nurture collaborative relationships with colleagues from other agencies providing similar or complementary services. Document all contacts with residents in Clarity HMIS and associated local files; include information into CES (Coordinated Entry System), if required. Complete and submit all required monthly reports and assigned paperwork as needed promptly and accurately. Additional duties as assigned.