The Housing Case Manager provides supportive services and case management to participants receiving rental assistance to maintain housing stability. Responsibilities include conducting HQS inspections, managing HMIS data, and coordinating with property owners and community resources.
Requirements summary
A bachelor's degree in social work or a related field is preferred, with at least one year of case management or customer service experience required. Experience with homelessness programs and bilingual skills in English and Spanish are desired.
About us Avenue 360 is a Federal Qualified Healthcare Center (FQHC) that strives to provide high quality and caring service to promote healthy people and communities.
Our 360-degree approach addresses medical, dental, and behavioral health needs as well as addressing non-medical drivers of health like housing and transportation.
Our compassionate care extends to those with and without insurance.
We strive to not only be the provider of choice but the employer of choice.
Our Values PACT We take PRIDE in our work.
We bring a positive ATTITUDE.
We stay CURIOUS.
We are CUSTOMER-SERVICE oriented.
We are a TEAM.
Role Overview The Housing Case Manager provides permanent supportive housing program participants—receiving tenant‑based rental assistance—with case management and supportive services to help maintain housing stability and prevent the occurrence or recurrence of homelessness.
This role ensures high‑quality service delivery, accurate documentation, and strong coordination with internal teams, property owners, and community partners.
Areas of Accountability Case Management & Participant Support Assess participants’ eligibility and program appropriateness; obtain required enrollment documentation.
Assist participants in securing appropriate housing based on household size, composition, geographic preference, and other determinants.
Provide case management through on‑site visits, phone consultations, and home visits.
Develop individualized service plans with participant input addressing residential stability, income, education, and health-related goals.
Demonstrate knowledge of community resources and coordinate linkages to services.
Housing Program Operations Develop and maintain strong working relationships with property owners and property management.
Assist clients with the housing search and rental application process.
Educate clients on Fair Housing laws, tenant rights, and tenant responsibilities.
Determine rent subsidy amounts in accordance with federal guidelines.
Perform Housing Quality Standards (HQS) inspections prior to move‑in and annually.
Secure all required documentation (e.g., W‑9, lease agreements, identification documents).
Prepare and submit monthly rent and utility assistance check requests in a timely manner.
Maintain complete, accurate, and up‑to‑date participant hard‑copy files.
Maintain professional objectivity in emotionally charged situations.
Perform other duties as assigned.
Data Management & Compliance Maintain all data management requirements within the Homeless Management Information System (HMIS).
Enter complete and accurate client information in compliance with agency protocols.
Education, Licensure/Certification Requirements Bachelor’s degree; major in social work or related field preferred.
At least 1 year of case management or customer service experience required.
1 year of recent housing experience with local, state, and/or federal programs preferred.
1 year of experience working with individuals and/or families experiencing homelessness preferred.
Bilingual (English/Spanish) desired Experience, Skills/Abilities Related Requirements: Strong interpersonal skills.
Ability to multitask and manage competing priorities.
Strong communication skills—written and verbal.
Strong organizational and time‑management skills.
Attention to detail and accuracy.
Continuing Education & Training Requirements Participates in training courses required by the agency, funding sources, and/or licensure bodies.
