Youth Services Navigator

General responsibilities

• Contribute to a safe, creative, enthusiastic, and cooperative working environment for all.
• Work as a team with other staff and support team members.
• Maintain appropriate professional and ethical standards while serving as a representative of HHHRC.
• Observe and comply with rules and regulations – such as HHHRC Code of Conduct, Drug-Free Workplace – and other administrative policies of HHHRC.
• Abide by all policies and procedures of the HHHRC Health & Safety Program and the Quality Management Program.
• Comply with HHHRC confidentiality policy, HIPAA requirements, cultural competencies, and rights to persons served, as well as CARF standards.
• Demonstrate steadfast understanding of, and commitment to, the Mission, Vision, and Values of HHHRC.

Working conditions/Physical demands

• Office environment: indoors, air-conditioned.
• Outreach environments: outdoors, including sidewalk and off-road homeless encampments.
• Long hours sitting using office equipment and computers, which can cause muscle strain.
• Regular use of computers keyboards, telephone, and operating office equipment.
• Navigating uneven off-road paths, sometimes at an incline.
• Essential physical activities: standing, sitting, walking, finger dexterity, seeing, hearing, speaking, reaching above, at, and below shoulder, and frequent gripping of an object.
• Occasional physical activities: stooping, bending, squatting, twisting body, and lifting.
• Occasional lifting and carrying of supplies and equipment (up to 25 pounds).
• Must be able to walk for long periods of time to engage in street-based outreach.
• Required qualifications:

Knowledge/Skills/Abilities

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint, etc.).
• Excellent interpersonal, written, and verbal communication skills.
• Strong crisis intervention and de-escalation skills.
• Knowledge of the LGB&T community, especially LGB&T youth.
• Non-judgmental attitude and ability to respect the knowledge, actions, and feelings of others.
• Demonstrated ability to work productively, both independently and as part of a team.
• Capability to work well and thrive professionally in an atmosphere of significant diversity, working with marginalized populations.
• Ability to handle difficult interactions with care, compassion, and assertiveness with the confidence to work alone.
• Capacity to relate effectively to people of a wide variety of backgrounds and cultures.

Education/Experience

• High School diploma/GED, or equivalent work experience.
• One or more years of professional and/or personal experience with homelessness.

Preferred Qualifications

• Associates degree, or undergraduate degree, in Social Work or related field.
• Experience in street-based outreach.
• One or more years of experience in the human services field.
• Extensive knowledge of O’ahu including supportive services and resources.
• Training in substance use, harm reduction, and dual diagnosis.

Required work cards/Certifications

• Valid Hawaii Driver’s License and clean three-year (3-year) Driver’s Abstract.
• TB Clearance
• Hep B Clearance and/or Vaccination
• Must pass Center for Medicare/Medicaid Services eligibility screening.

Hawaiʻi Health & Harm Reduction Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.