MERCY HOUSE
Location
Oxnard, California
Salary
$23 - $23 / HOUR
The Housing Navigator supports shelter residents by conducting needs assessments and creating individualized service plans to achieve housing stability. This includes managing a caseload, coordinating with external agencies, and providing crisis intervention and housing referrals.
A Bachelor's degree in Human Services is preferred, or at least 2 years of direct experience working with homeless and diverse populations. Proficiency in Spanish is highly preferred, along with the ability to perform crisis intervention and maintain professional documentation.
Client/Service Delivery Manage a caseload of 22–30 individuals and meet with clients as needed or directed Complete navigation assessments within 7 days of shelter entry and enter data into CES for housing prioritization Help clients obtain necessary documents (e.g., ID, birth certificate, income verification, Social Security benefits) Provide referrals, crisis intervention, and support with permanent housing placement Conduct comprehensive assessments to develop Individual Service Plans with short- and long-term goals Support clients throughout all service stages: assessment, planning, engagement, and delivery Connect clients with employment, benefits, healthcare, and community services Use trauma-informed care, harm reduction, and motivational interviewing to provide client-centered services Assist clients in developing coping skills, problem-solving, and self-management Deliver strength-based case management focused on housing stability Conduct crisis and risk assessments with supervisor and team Facilitate warm handoffs to housing providers for smooth transitions Collaborate with external partners (e.g., landlords, housing authorities, social workers, outreach teams) Attend voucher briefings, match meetings, and support CES connections Participate in training to build knowledge in areas such as co-occurring disorders, harm reduction, and cultural competence Assist with housing searches, applications, reasonable accommodations, and move-in readiness Maintain complete and accurate client data in HMIS Team/Staff Relations Work collaboratively with staff and volunteers to fulfill Mercy House’s mission and values Attend agency meetings and assist in resident program planning Thrive in a fast-paced team environment with flexibility, empathy, and effective communication Administration Maintain thorough, up-to-date documentation, including housing plans, case notes, and assessments Support data collection efforts and meet reporting deadlines Learn and understand mental health and substance abuse treatment models Use required software and respond to communication promptly Work independently and manage priorities Perform other duties as assigned Knowledge of Confidentiality and legal/ethical standards in case management Effective documentation practices QualificationsRequirements: Education and Experience Bachelor’s Degree in Human Services or related field is preferred At least 1 year of experience working with homeless individuals and mental health is preferred Individuals with less than a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low-income, and diverse populations and have a working knowledge of mental health and recovery are welcome to apply Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs General Bilingual in Spanish is highly preferred Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others Physical Requirements Ability to lift up to 50 pounds Prolonged periods sitting at a desk and working on a computer Reliable transportation
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