Conduct comprehensive assessments and develop individualized service plans to help homeless clients achieve long-term housing stability. Manage client data entry in HMIS and coordinate with community resources to provide holistic social services.
Requirements summary
Requires a Bachelor's degree in Human Services, Social Work, or a related field and three years of direct case management experience. A valid State Driver's License is also required.
Category: Case ManagementCase Management Responsibilities (40%) Conducts comprehensive assessments with clients to identify the cause of the client’s homelessness, needs and strengths. Develops a service plan to address issues identified in the assessment. Guides and assists clients in developing concrete, measurable steps necessary for successful completion of their service plan. Based on the service plan goals and objectives, determines the individualized length of stay in the shelter for clients and identifies community resources that will assist clients in successfully completing the service plan. Evaluates and measure clients' progress toward their successful completion of the goals and objectives identified in the service plan. Partner with each client to establish a transition plan with a focus on ensuring long-term housing stability. Connect clients to appropriate income assistance resources and/or assist clients with the completion of employment and disability applications when needed. Be available to collaborate with Social Services’ staff to provide crisis intervention for clients when needed. Participate in team supervision with social work staff and supervisor. Collaborate with all staff at the Center of Hope Shelter and/or Booth Commons Family Center to ensure adequate service delivery and excellent customer service. Social Services Responsibilities (35%) Interviews clients to determine eligibility for housing programs based on criteria, guidelines, and restrictions; records client’s disposition and other pertinent information such as income, expenses, and family and work history; assists clients in completing applications for assistance. Maintains awareness of the program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and makes adjustments to case management processes as necessary. Analyzes statistical information and case outcomes to ensure that recidivism is not occurring on a regular basis; recommends and implements changes to program guidelines to reduce repetitive requests for service. Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual. Evaluate/measure client progress toward their successful completion of the goals and objectives identified in the service plan. Abide by all Salvation Army policies and procedures and adhere to the strictest professional confidentiality standards regarding clients and client information. Completes and articulates discharge plans to clients exiting the program. Data Entry and Reporting Responsibilities (15%) Maintain accurate and updated case notes, contact log and record referrals made to community services. Track and record all services and program outcomes in the local HMIS. Receives, reviews, and verifies information to ensure accurate data reporting. Assesses, reviews case records to categorize information to be entered into the computer. Ensures all data entry functions are performed in an accurate, complete, and timely manner; ensures compliance with established deadlines; ensures the confidentiality and integrity of computer information. Enters data for each client daily; updates client’s status characteristic, type and number of services received during the quarters; enters data daily for each client who has been discharged from treatment program for any reason. Completes all data entry and maintains statistics for all programs. Administrative Responsibilities (10%) Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS). Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same. Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the bookkeeper and Social Services Manager as appropriate for submission to grantor.
Other
Responsibilities: Assists in developing and revising the service policy manual. Assists with community services as needed. Assists in performing social service work for special or seasonal projects. Performs other duties as assigned.
QualificationsEducation and
Experience: Bachelor's degree from an accredited college or university in Human Services, Social Work, Behavioral Science, or a related field, and Three years of progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources,
Certifications:
Valid
State
Driver’s
License
Knowledge,
Skills, and
Abilities: Knowledge of
General social work principles and case management service delivery
Social service practices related to federal, state, and local laws, rules and regulations relating to provision of homeless services.
Internal and external social service resources
Effective communication practices to include conflict resolution. Skills
Interpreting and implementing local, state, and federal regulations that govern homeless services.
Explaining and advocating for the needs of children, families, the elderly, disabled adults and the impoverished
Completing accurate assessment, and proficient case management.
Excellent communication skills- both written and verbal Abilities
Adaptability: Maintaining effectiveness when experiencing significant changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building
Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
Building
Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization
Communication: Conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Decision
Making: Identifying and understanding issues, problems, and opportunities; comparing data from various sources to conclude; using practical approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Delegating
Responsibility: Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization and individuals’ effectiveness
Managing
Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
