The Behavioral Health Liaison coordinates referrals and monitors behavioral health services to ensure they meet the clinical needs of members. They facilitate interagency communication and track member adherence to treatment plans post-discharge.
Requirements summary
Requires a Bachelor's degree in Social Work or a related field and at least 2 years of direct service experience in assessment and counseling. Candidates must obtain PA Child Abuse Clearance and meet Philadelphia residency requirements.
bachelor degreeTeamworkInterpersonal SkillsWritten CommunicationVerbal CommunicationOrganizational SkillsMulti-taskingHIPAA ComplianceIndependent WorkMicrosoft OfficeCollaboration SkillsBilingual SpanishManaged Care System Knowledge
Job description
The Behavioral Health Liaison supports CBH Clinical Care Managers in the proper procurement of behavioral health services of CBH members. The Behavioral Health Liaison supports utilization management by monitoring services to ensure approved services are being delivered as authorized and are best meeting the clinical needs of CBH members.
Essential Functions
Coordinate all aspects of referrals including tracking, documenting referral status, notifying appropriate parties once provider is identified and following up with providers to ensure services have been initiated.
Assist with making recommendations and referrals regarding ancillary and supplemental services in addition to the behavioral health services for children, adolescents and adults.
Coordinate and share information between respective CBH clinical management team and Clinical Care Management Specialist located at Department of Behavioral Health (DBH), Family Court and at school-based programs.
Provide CBH Members Services department with the list of all children, youth and families that are referred to routine behavioral health treatment services for follow up and to maintain contact with family post-discharge to ensure adherence to treatment plan.
Facilitate and participate in interagency meetings.
Position Requirements
Education: Bachelor’s degree in Social Work or related field
License/Certification: PA Child Abuse Clearance required
Relevant
Work
Experience: Minimum of 2 years of experience in direct service including assessment, counseling and coordinating services
Skills
Familiar with services for adults and children in the managed care system
Bilingual in Spanish is a plus
Excellent interpersonal and collaboration skills
Excellent verbal and written communication skills
Proficiency with Microsoft Office and able to type 20 words per minute
Strong organizational skills with the ability to multi-task in a high-volume environment
Ability to work independently and as part of a team
Compliant with HIPAA regulations
Work Conditions (including travel, overtime required, physical requirements and occupational exposure):
Must be able to travel within Philadelphia and surrounding counties.
Regularly requires walking, standing, stooping, bending, sitting, reaching, pushing, pulling and/or repetitive wrist/hand movements for various lengths of time throughout the day.
Ability to utilize computers and office equipment to complete daily work responsibilities.
Regularly works inside in areas that are adequately lighted and ventilated. Some fluctuation in temperature. No protective equipment routinely needed.
Must be able to adapt to continuous changes/demands of the job.
Philadelphia Residency Requirement
• The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.
Equal Employment Opportunity
• We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.
Requesting An Accommodation
CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@Phila.gov [CBH.Recruitment@Phila.gov]
