Care Specialist (Administration)

This is a full-time position. Monday-Thursday 8

00-6:30.

Position Summary

• The Care Specialist is responsible for coordinating patient care to improve quality of care through the efficient use of resources.
• Acts as an advocate for an individual’s healthcare needs, and coordinates care to minimize the fragmentation of health care delivery systems.
• This position is committed to the constant pursuit of excellence in improving the health status of the community.
• Works collaboratively as part of the Care Team.
• This position reports to the Care Manager Supervisor.

• Position responsibilities
• Know how to use other team members as appropriate to co-manage each patient’s needs and conditions.
• Daily monitoring of Group NextGen clinical task inbox and Group voicemail to ensure messages/tasks are retrieved and addressed. Maintains EMR databases on care managed population. Maintains accurate and timely documentation.
• Maintain accurate and up-to-date records and standardize data on all patients.
• Close care gaps for patients identified by AH’s Medicare ACO or commercial insurance partners (follow AZA staffing order protocol).
• Promotes patient self-management and empowers patients/families to achieve maximum levels of wellness and independence. Interacts professionally with patient/family and involves patient/family in the formation of plan of care.
• Interacts harmoniously and effectively with others, focusing upon the attainment of organizational goals and objectives through a commitment to teamwork.
• Performs follow up calls for patients recently discharged from hospitalizations
• Strives to meet established standard for productivity
• All other duties as assigned

• Education and/Or experience
• High School diploma or equivalent
• Professional license/specialized training, one-year certificate from college or technical school
• Minimum of 1 year closely related experience preferred.
• Completion of formal training program as a medical assistant.

• Certificate and licenses
• Current and valid Florida registration or certification as a medical assistant.
• Current Basic Life Support certification or agreement to obtain by the completion of the ninety-day introductory period