Crisis Support Specialist

Position Summary

The Crisis Support Specialist plays a critical role in providing specialized behavioral support services to individuals across various settings. This position involves developing and implementing individualized crisis plans and providing training and support to Care Team Staff. The Crisis Support Specialist collaborates with a multidisciplinary team to ensure effective and consistent application of crisis intervention strategies. Key responsibilities include conducting face to face assessments to determine support needs, monitoring and evaluating the progress of individuals, conducting data analysis, and adjusting intervention plans as needed. The Crisis Support Specialist is dedicated to enhancing the quality of life for individuals by promoting positive engagement and addressing challenging behaviors through evidence-based practices during times of crisis. Supervisory Responsibilities: No supervisory responsibilities. Primary Responsibilities: Must be compliant with company and regulatory policies and procedures. Meets with individuals supported as assigned to assess their needs, develop and implement Crisis Plans. Acts as a member of a team addressing significant behavioral and/or medical changes in consumers and regularly reviews and revises the Crisis Plan and any related support guidelines with input from key persons such as the supported individual, other care team members, and external stakeholders. Trains staff directly working with the consumer to implement the Crisis Plan; may model how to work with the consumer and directly intervene when challenging behavior occurs. May assist with general training of staff regarding crisis plans. Participate in interdisciplinary meetings as needed. Develop and implement multi-site crisis management support services including on-site staff support, as well as hands on crisis management assistance if required. May be available by phone when emergencies occur; may assist in person. Provides support and debriefing to staff and individuals supported following incidents, including conducting post-crisis management services reviews and consultation. Compiles internal and external reports as required; analyzes data and makes recommendations. Maintains comprehensive notes and tracking records as required. Participate in team and agency staff meetings and required in service training sessions. Regularly communicates and meets with Supervisor. Ensure program records are properly maintained, and reports are prepared and submitted on time, including but not limited to, time and attendance and electronic case records. Enters data into an electronic consumer database each day of work. Assists in communicating with family members and friends of the individuals supported as appropriate. Participates in inter-agency meetings for the supported individual and assists with the development of outcomes and goals. Assists with resident abuse and neglect assessment issues and communicate findings with home manager, compliance, clinical and operations’ leadership. Cooperates regarding investigations and inspections. Performs other duties as assigned or requested. Adhere to BSLS Core Values, Mission Statement, and Corporate Philosophies. Performs On-Call as defined by the market which could include unexpected schedule or shift changes. Team Member Expectations: Must be compliant with company and regulatory policies and procedures. Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living Services, Inc., its individuals, Team Members, activities and affiliates, in accordance with all applicable laws (especially HIPAA) and contract terms. Promote Beacon in a positive manner and lead by example, modeling our core values in everyday behavior. Understand how to approach and communicate with all individuals including those who are cognitively impaired. Treat Individuals, family members and other team members with dignity and respect while responding to their needs. Promote trauma informed care at all levels of the organization and help create a culture that is sensitive and responsive to the feelings of our individuals to help our staff overcome and avoid responding negatively to stigmas they will never truly understand. Apply trauma informed care: recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual's life including service staff. Maintain and sustain a safe community environment and workplace. Follow Beacon's policies, procedures, and manuals. Accept other duties as assigned. Professional Conduct and Management Effectiveness: In addition to evaluating your work performance you will be evaluated for the following work behaviors: Job Knowledge: Depth and breadth of knowledge supporting our organization goals. Quality of Work: Freedom from errors and mistakes, timeliness. Accuracy, quality of work in general. Quantity of Work: Work output of the employee.