HHA / STNA - Help People at Home - Summit County

Haven Home Care | Hiring Caregivers Across 14 Cities in Summit County

What your day looks like

You drive to someone's home. You help them with daily life. Baths. Getting dressed. Making meals. Light cleaning. Running errands. Keeping them company. Most of your clients are older adults who need a hand staying independent.

This is physical work. You help people move around. You're on your feet most of the day. If you need help doing these tasks, tell us. We can talk about what might work.

You do NOT give medicine or handle medical tasks. That's for nurses.

Before you apply — is this work for you?

Home care isn't just a job. It's a calling.

This work is for people who actually CARE about the elderly community. Not people just chasing a paycheck. Our clients are vulnerable — many can't get through the day without help. They depend on you showing up.

We've seen people quit after one shift. We've seen people quit after 1-2 weeks because the travel between clients was too much, or the work itself wasn't cut out for them. That hurts us — but it hurts the client more. A vulnerable person who needed help suddenly doesn't have it. They can't just "figure it out."

So think hard before you apply. If you start working with a client and then quit or have attendance problems, that client struggles to get through their day.

This line of work is hard. But for the right person — someone with empathy, someone whose heart is in this — it's deeply rewarding.

Most Home Health Aides work with 2-4 regular clients — the same people every week. You build real relationships. One caregiver has been here 18 years.

14 cities we cover

Akron, Barberton, Copley, Cuyahoga Falls, Hartville, Hudson, Kent, New Franklin, Norton, Rootstown, Silver Lake, Stow, Tallmadge, Uniontown.

We match based on how far you'll travel, not just city names. Tell us 30 minutes and we may assign clients anywhere in that range.

You choose your limits

During your phone interview, you tell us

pets, smoking, travel distance, days and times you're available. We only assign clients that match what YOU said. Period.

The guarantee

If you can travel anywhere we have clients AND work with any client — you WILL start working. Quickly. We always have clients somewhere. And if there's no immediate match in your area, you're first in line when one opens up.

The reality

If you have travel limits or preferences — specific cities, certain days/times, no pets, no smoking — we respect them 100%. But your client availability WILL be smaller. That's not a "maybe," that's math.

Example

We have 5 clients open today, but all 5 are in Akron. If you only want Stow clients, you WILL wait until a Stow client opens up. Same for any limit you set.

Your first 2 weeks, we test reliability with fill-in shifts. But if a permanent client matches you immediately, we assign them immediately.

After that, your regulars are yours. Want more hours? Pick up extra fill-in shifts anytime.

About shift lengths

Shifts can be as short as 2-3 hours per visit. Some are 4-6 hours. Some are 8 hours. It depends on what the client needs.

If a client needs help with a morning bath and breakfast, that's a 2-hour shift. To get to your 20+ hours/week, you'll usually have several clients across different days.

Don't expect every shift to be a 6-8 hour block with one client. Most aren't.

What "flexible" means here

"Flexible" means the days and times you told us you can work.

"Flexible" does NOT mean calling off whenever you want or skipping shifts you don't feel like doing.

Our clients are older adults who depend on you showing up. If you commit to Monday-Friday afternoons during your phone interview, we expect Monday-Friday afternoons. Attendance is one of the biggest things we look at — it's part of the raise criteria.

If your life changes and you need different hours, tell us. We can work with you. What we can't work with is no-shows and last-minute call-offs.

Want to change your limits later? Just let us know.

What this job pays

STNA license: $18/hour

HHA certificate or experience: $16-18/hour based on interview

Free training pathway: $16/hour

Caring for a private pay client you referred

• HHA: $19/hour
• STNA: $20/hour

10% extra on holidays.

Paid every 2 weeks. Direct deposit. W-2 job.

Drive time between clients is paid. Drive time to your first client or from your last is not.

Your pay goes up

3 raises in your first 2 years — all based on performance

90-day review

+$0.50/hour

1-year review

+$0.50/hour more

2-year review

+$1.00/hour more

That's $2.00/hour more if you hit all three.

Miss one? It carries over to your next review. You can still earn it.

Starting at $16/hour

→ 90 days

$16.50 → 1 year: $17.00 → 2 years: $18.00

Starting at $18/hour

→ 90 days

$18.50 → 1 year: $19.00 → 2 years: $20.00

If you start higher because of experience, your raises stack on top.

What earns a raise

At your 90-day, 1-year, and 2-year reviews, you fill out an evaluation form. You grade yourself on 11 items first. Then you sign it. Then we grade you on the same items.

All 1s (highest rating) on every item? The raise is yours. Here's what counts

Showing up

• Be on time
• Clock in and out (app or phone)
• Follow call-off steps if you can't make a shift

Client care

• Follow policies
• Accept clients that match the limits YOU gave us
• Report incidents within 24 hours
• Get good feedback from clients
• Don't be the reason a client leaves Haven.
• Most common reasons: frequent call-offs, no-call/no-shows. If a client leaves us because of you, it impacts your raise.

Staying in touch

• Answer office calls and texts quickly
• Send updated documents when we ask (insurance, license, training)
• Complete feedback forms when sent

Hit the standard? The raise is automatic. We don't hold it back from good caregivers.

Extra money

$100 after 30 days with perfect attendance — every shift on time, zero call-offs.

$300 when you refer a caregiver who stays — $100 when they hit 60 hours worked, $200 more at 200 hours.

$75-$1,500 when you refer a private pay client, based on their hours.

Refer anyone you want — parents, grandparents, neighbors. Same bonuses apply.

Four ways to get started

Option 1: You're an STNA (fastest)

$18/hour. Active or expired license — both work.

Timeline

1-3 days if you move fast.

You already passed the state test, so you skip our written and skills test entirely.

Here's the process

1. Apply with your STNA license number

2. Phone talk (20 minutes)

3. Short online questionnaire

4. Sign your paperwork online

5. Online orientation + document verification (30-40 minutes)

6. Fingerprinting

Option 2: You have an HHA certificate

$16-18/hour based on interview. Certificate must be 30+ hours, signed by RN (unless completed online).

Timeline

5-8 days to working.

Here's the process

1. Apply and send your certificate

2. Phone talk (20 minutes)

3. Short online questionnaire

4. Take the HHA test at our Cuyahoga Falls office (scheduled with you)

5. Sign your paperwork online

6. Online orientation + document verification (30-40 minutes)

7. Fingerprinting

Option 3: You have experience under a licensed nurse

$16-18/hour based on interview. You need 1+ year at one company where your supervisor was an RN or LPN. No certificate needed.

Timeline

5-8 days after we verify your experience.

Settings where this applies

• Nursing homes
• Hospitals
• Skilled home health agencies (Medicare-certified)
• Assisted living with licensed nurses on staff

This does NOT apply

• Non-medical home care agencies (supervisor was a care coordinator or office manager)
• Private caregiving for family or friends
• Any setting where your supervisor was not a licensed nurse

Ohio requires Home Health Aides to have training OR supervised experience under a licensed nurse. We don't make this rule — the state does.

Important — how we verify your experience

Ohio law requires us to verify your experience by calling your former employer directly. They confirm your dates, that you worked there 1+ year, and that your supervisor was an RN or LPN.

This will NOT work if

• Your former employer uses The Work Number or another third-party verification service (those services only confirm basic dates — they don't confirm RN/LPN supervision, which is what Ohio requires)
• The company has closed and no longer has records of your employment
• They can't or won't verify the details we need

If your old employer uses The Work Number, we cannot use this option for you. You may need Option 2 (HHA certificate) or Option 4 (free training) instead.

Not sure how your old employer verifies employment? Call their HR department before you apply, or text us at (330) 400-3423 and we'll help you figure it out.

Here's the process

1. Apply — include your former employer's name, phone number, your RN or LPN supervisor's name and title, and the dates you worked there

2. We call your old employer to verify your experience AND confirm your supervisor was an RN or LPN

3. Once verified, we schedule your phone talk (20 minutes)

4. Short online questionnaire

5. Take the HHA test at our Cuyahoga Falls office (scheduled with you)

6. Sign your paperwork online

7. Online orientation + document verification (30-40 minutes)

8. Fingerprinting

We verify before the phone interview so we don't waste your time if we can't confirm your experience.

Not sure if yours counts? Text us at (330) 400-3423 and we'll help you figure it out.

Option 4: You're brand new — we train you free

$16/hour. No experience needed. Just willingness to help people. We teach everything else.

Timeline

1-2 weeks to working.

Here's the process

1. Apply

2. Phone talk (20 minutes)

3. Short online questionnaire

4. Complete free 32-hour online HHA training (at home, 6 days to finish, NOT paid)

5. Take the HHA test at our Cuyahoga Falls office (scheduled with you)

6. Sign your paperwork online

7. Online orientation + document verification (30-40 minutes)

8. Fingerprinting

Don't finish training in 6 days? We close your application. If something comes up, text us right away.

The competency test

Ohio law requires Home Health Aides to pass a competency test. Two parts

written questions and skills you demonstrate. You need 80% on both. Both happen in person at our Cuyahoga Falls office — we'll schedule a time with you.

Already passed an HHA test at another company? Show us your results. 80% or higher means you skip it.

STNAs skip the test entirely. Your license — active or expired — is enough.

Identity and work authorization

Federal law requires us to verify your identity and work authorization. During your orientation video call, you'll show your original documents on camera. You choose which documents to bring — we'll send you the full list.

Must-Haves: Driver's license

Your own car with insurance that covers work driving

Pass background checks

Work at least 20 hours/week

Available between 6AM-8PM (most work is 8AM-5PM)

Legal right to work in the US

Must be at least 18 years old

Being upfront: No PTO — time off is unpaid, give us 1 month notice

No 401k

No health insurance

What you build here: Your pay — through performance-based raises

Your clients — same people, real relationships

Your income — through bonuses and referrals

TEXT US

Text (330) 400-3423 or apply here.

Check your spam folder — our emails sometimes end up there.

Don't call. We might not answer. We always check texts.

Need help with the application process? Contact us at (330) 400-3423 and we'll work with you.

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Haven Home Care | Ohio since 1998 | Equal Opportunity Employer | W-2 Position | E-Verify Participant

Haven Home Care participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.