Nationwide Children's Hospital
Location
Columbus, Ohio
The Case Management Extender helps patients navigate community services and healthcare systems to improve population health and care coordination. They manage transitions between providers and connect families to resources addressing social determinants of health.
A bachelor's degree in healthcare or a related field is preferred, along with a valid driver's license and BLS certification. Preferred candidates have 2 years of experience in a patient-facing healthcare role.
Summary: The Case Management Extender PFK helps navigate and access community services and other resources and provides support through maintaining population health programs and care coordination activities. The Case Management Extender collaborates to arrange for or connect patients to needed services and identifies, creates, and nurtures relationships with local agencies, schools, churches, and other programs. Case Management Extenders are patient and family facing with daily activities during inpatient stays, outpatient specialty clinic visits, emergency room visits, home, community visits, and via telephone.
Essential Functions: Engages and motivates members to participate in the various case management programs by clearly articulating goals, benefits, and interventions. Assists with the development of family-centered care. Collects information for tailored assessments regarding case management eligibility and refers onward when response triggers criteria for referral and need for licensed clinical intervention. Facilitates communication and collaboration amongst the healthcare team. Provides personalized navigation support to members to help them move through the healthcare system. Connects families to resources to address social determinants of health and accommodates the specific cultural and linguistic needs of all patients. Manages and monitors transitions between settings, caregivers, and providers, providing follow-up across the continuum of care. Performs outreach to PCP/POC’s, specialists, and home care providers to research and facilitate referral for services. Develops patients and family’s self-management skills through education and resource provision. Answers incoming telephone calls, schedules appointments, and assists members to resolve immediate needs in real time. Manages administrative functions to support program. Prepares and maintains records and case files, including documentation such as clients' personal and eligibility information, services provided, progress towards goals, and significant changes. Participates in orientation and continuing education of staff and students as appropriate. Education Requirement: Bachelor’s degree with background in health care, public health, or related clinical field, preferred. Licensure Requirement: Valid Ohio driver’s license and proof of auto insurance as required by hospital policy and position-specific requirements. Must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children’s Hospital and maintain qualification of insurance guidelines.
Active BLS certification, required.
Ability to communicate (verbally and written), clearly convey information to team members, healthcare providers, and families with professionalism and tact. Computer literate with working knowledge of Microsoft products (i.e. Outlook, Word, PowerPoint, Excel, and Teams). Ability to work within a multidiscipline matrix. Ability to relate to diverse age and demographic backgrounds. Basic knowledge of healthcare terminology.
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