Soar Case Manager

Job title: Soar case manager

Department: Adult housing

FLSA: Non-Exempt

Location: Yonkers, NY

Reports to: Program Coordinator/Director

SALARY

$40,000.00 to $45,000.00

SUMMARY

The SOAR Case Manager is responsible for assisting Westhab’s consumers apply for social security, state disability benefits and other entitlements. Works closely with other staff to help consumers access a continuum of care that addresses their health care needs and other critical resources such as long-term care, disability benefits, employment opportunities, job training, and permanent housing. Provides case management to help client access available resources, transportation coordination, information and referral, crisis intervention, and advocacy. Acts as liaison to other community service provider agencies.

Duties & Responsibilities

• Provides support services to consumers with physical health, mental health and/or substance abuse problems.
• Builds and maintains a good rapport with consumers through engagement and negotiated goal setting. Goals may include housing, substance abuse treatment, mental health treatment, transportation coordination, medical treatment, securing an ID, homeless court, and applying to government funded assistance programs and entitlements.
• Performs assessments of consumer needs and, with consumer, develops a negotiated care plan.
• Evaluates and/or revises care plan as indicated with appropriate documentation in progress notes and communicates this to relevant multi-disciplinary team members
• Acts as a liaison and advocates between consumers and a variety of organizations and services, such as medical care, social services agencies, homeless court, and disability benefits.
• Develops referral system and cultivates relationships with outside agencies, acts as liaison for consumer care referrals.
• Maintains all required documentation and required reports on each consumer served to ensure coordinated consumer services and to document program effectiveness.
• Maintains agency and consumer confidentiality at all times.