Job detail

Resource Specialist - General

Dartmouth-Hitchcock Health

#Case Management #Patient Advocacy #Patient Care #Healthcare #Human Services #Social Work #Medicare #Community Resources #Advanced Directive Care Planning

Quick overview

The Resource Specialist assists patients and multidisciplinary teams in identifying and accessing tangible and supportive healthcare services. Key duties include conducting needs assessments, coordinating community resources, and supporting discharge planning and care transitions.

Requirements summary

A Bachelor's degree in Social Work, Human Services, or an equivalent combination of education and experience is required. Candidates must possess excellent interpersonal, communication, and organizational skills.

bachelor degreeOrganizational SkillsPatient AdvocacyInterpersonal CommunicationNeeds AssessmentCare TransitionsDischarge PlanningClient EducationCase DocumentationCommunity Resource KnowledgeResource Coordination

Job description

Overview Provides assistance to patients/support systems and the multidisciplinary teams to identify, provide information, and facilitate access to tangible and supportive services related to patient health care needs.

Responsibilities

1. Needs Assessment:
In Collaboration with care team, conduct evaluations of client needs through interviews and assessments
In Collaboration with care team identify barriers to accessing resources and develop strategies to address them 2. Resource Coordination:
Connect patients with appropriate services such as housing, healthcare, food assistance, transportation, and employment programs.
Maintain an up-to-date knowledge of local community resources and eligibility criteria.
Educate clients on available services and how to access them independently
Identifies available transportation resources and collaborates with patient/support system for cost effective, safe transportation 3.

Advocacy

Advocate for patients to have knowledge to support access to resources and services they are entitled to
Advocates/supports access for patients to skilled, acute or long-term care facilities 4.
Compliance and
Documentation:
Delivers Important Message from Medicare/Discharge Rights
Collaborate to support completion of application process to obtain resources and with completion of Advanced Directive Care Planning
Document case details in compliance with organizational policies. 5.

Collaboration

Work closely with social workers, counselors, and other professionals to support discharge planning and care transitions
Attend inter-disciplinary rounds or unit huddles to strengthen relationships and improve resource access for patients. 6.
Administrative
Tasks:
Maintain accurate records and reports.
Provide communication of resource availability for transitions of care to include unit phone support, e-mail communications, and direct patient meetings 7. Performs other duties as required or assigned.

Qualifications

Bachelor's degree in Social Work or Human Service field or the equivalent in education and experience required. Excellent interpersonal, communication, and organizational skills required. Required Licensure/Certifications None