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The role involves triaging high-volume patient calls and managing cardiac test results in coordination with RNs and physicians. Additionally, the assistant handles prior authorizations, FMLA paperwork, and coordinates cardiac diagnostic tests.
Requirements summary
A high school diploma and at least 5 years of medical assistant or direct patient care experience are required. A Certified Medical Assistant certification and experience in a medical office setting are preferred.
high schoolprofessional certificateCare CoordinationPatient CommunicationPrior AuthorizationsMedical DocumentationPatient TriageFMLA PaperworkMedical Office AdministrationCardiac Risk AssessmentClinical Care GuidelinesCerner Ambulatory
Job description
Job Details ChristianaCare's Cardiology Consultants Administration at Avenue North, Wilmington DE is looking for a detail-oriented and adaptable Administrative Assistant II with strong organizational and technical skills who can work independently and is task-oriented.
Cardiology Consultants is located at 400 Nexus Drive, Wilmington DE and provides specialized care in virtually all aspects of cardiology.
They work as a team to give our patients the best cardiac care possible.
They are dedicated to the diagnosis and treatment of our patients particular problems and also their personal comfort and wellbeing.
Cardiology Services | ChristianaCare The Administrative Assistant II will provide comprehensive care coordination and support to physicians and advance practice clinicians as part of a large cardiology practice, to meet the cardiac needs of patients in a timely and accurate manner.
The administrative assistant will perform high-level clinical and administrative tasks which will include triage patient cardiac clinical calls working closely with the RN triage team.
Work Schedule: Mondays to Fridays: 8:00am - 4:30pm No weekends or holidays Why You’ll Love Working at ChristianaCare Comprehensive, First‑Day Health Coverage: Comprehensive first‑day coverage, including medical, dental, vision, and life insurance.
Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.
Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
Generous Paid Time Off Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
Tuition Reimbursement for Career Growth Advance your education with up to $5,250 per year in tuition reimbursement.
Grow Your Family with Confidence We’re here to support every step of your journey to parenthood—whatever that looks like for you.
From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care.
Paid Parental Leave Receive 12 weeks of paid parental leave to support your growing family, after one year of service.
Retirement Planning & Financial Well-Being Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service.
Plus, take advantage of free financial coaching, counseling, and budgeting support.
Benefits
Dental Insurance
Life Insurance
Paid Parental Leave
Paid Time Off
Vision Insurance
Medical Insurance
Tuition Reimbursement
403(b) Retirement Plan
Adoption Assistance
Financial Coaching
Fertility Care
Maternity Education
Responsibilities; Triage high volume of incoming patient calls using triage logic, escalating to provider or RN when appropriate.
Manage patient test results, i.e. lab work, cardiac imaging, cardiogenetic, cardiac monitor, using clinical care guidelines in place, to include communication of those results to patients in a timely manner.
Propose testing orders per practice protocol (MAs only).
Collaborate with physicians and surgical practice to coordinate cardiac risk assessments and preoperative testing.
Completion of Disability and FMLA paperwork using clinical guidelines established with providers.
Complets medication prior authorizations to include specialty drugs, following up with appeals process, if necessary.
Care coordination of cardiac diagnostic tests, registration of cardiac monitors, outpatient procedures (when applicable).
Coordinate communication between all levels of the health care team effectively, utilizing both written and verbal communication skills.
Provide complete and legible messages, documenting cardiac clinical calls in Cerner Ambulatory.
Flexibility to cover other Communicator positions, if necessary.
Performs other related duties as required.
Position Qualifications: High school diploma or equivalent required.
5 years medical assistant experience OR 5+ years’ experience in a direct patient care setting required.
Certified Medical Assistant certification preferred Experience in a medical office setting preferred When we lead with love, excellence is inevitable. #LI-RT1 Hourly Pay Range: $22.29 - $33.44 This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting.
The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
Post End Date Aug 31, 2026 EEO Posting Statement ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.
This 1,007-bed, 1.3-million-square-foot modern facility provides a level of care only available in large-scale teaching hospitals.
Christiana Hospital includes Delaware's only Level-I Trauma center (as verified by the American College of Surgeons), which is prepared to handle the most extreme medical emergencies.
In fact, it is the only Level-I Trauma center on the East Coast corridor between Baltimore and Philadelphia.
Christiana Hospital has also been nationally recognized in U.S.
News & World Report's Best Regional Hospitals rankings as #1 in Delaware and #3 in the Philadelphia metro area, plus High Performing in 9 Adult Procedures/Conditions Christiana Care Health System Website
