Community Outreach Coordinator (MA/LPN/RN) - IRMC Physician Group - Social Services Department - Full Time

• Key Responsibilities
• Outreach and engagement of community members with no primary care providers and/or uninsured underinsured within the IRMC system telephonic and in person.
• Support data collection and reporting for quality measures, community health initiatives, and grant requirements.
• Assist in planning and logistics for mobile clinic sites, community event participation, and daily operations.
• Perform general administrative tasks such as answering phones, responding to inquiries, maintaining supplies, and assisting with billing/insurance processes as needed.
• Accurately document and drop charges in the EHR related to care coordination and chronic care management services.

• Mobile Clinic Tasks
• Greet and register patients in a mobile clinic setting.
• Triage patients for examination, including taking vital signs, medical histories, medication reconciliation, quality markers, and documenting in the electronic health record (EHR).
• Assist providers with examinations, procedures, point-of-care testing, specimen collection, and immunizations.
• Maintain cleanliness, organization, and stock of supplies in the mobile clinic environment.
• Follow infection control protocols and ensure safe, efficient patient flow.
• Provide patient education on care plans, medications, chronic disease management, and preventive health.
• Schedule follow-up appointments, specialty referrals, and diagnostic testing as directed by providers.
• Serve as liaison between patients, providers, and external agencies for continuity of care.
• Monitor and coordinate patient outreach and follow-up for test results, chronic care, and preventive screenings.
• Manage patient records and ensure accurate documentation in the EHR.

Qualifications

• Minium completion of accredited Medical Assistant program, LPN or RN.
• Current Medical Assistant certification (CMA, RMA, or equivalent).
• CPR/BLS certification required (or obtained within 90 days of hire).
• Previous experience in primary care, urgent care, or community health setting strongly preferred.