Recovery Support Navigator - Project ASSERT

Position Summary

Recovery Support Navigators (RSN) provide care management and navigation support to engage patients in the treatment system and help them access an array of treatment services and community resources. RSN’s will assist patients in establishing care for substance use treatment services, coordinating referrals to primary care, withdrawal management, clinical stabilization services, and short- and long-term care, including therapy, while also assisting patients in navigating insurance issues Position: Recovery Support Navigator Department: Project ASSERT Schedule: Part Time ESSENTIAL RESPONSIBILITIES / DUTIES: Responsible for documentation in the electronic medical record and complying with all data entry, data integrity, and data tracking requirements, and billing for services. Screen patients for substance use using TAPs and other screeners to determine level of care. Recovery Support Navigators (RSN) provide care management and navigation support to engage patients in care and help them access treatment services and community resources. RSN assist members in locating and establishing substance use treatment services, coordinating referrals to primary care, withdrawal management, clinical stabilization services, and short- and long-term care, including therapy, while navigating insurance issues. Monitors patients’ progress via patient’s level of functioning, adherence to treatment plans, recovery/relapse process and/or service needs. Assists with scheduling outpatient visits and follow-up as needed. Provides education, counsels, and supports clients. Uses a variety of culturally, linguistically and educationally appropriate strategies, in a variety of settings. Coordinates with Interpreter Services, as needed. Develops and maintains strong relationships with the community and resources to ensure patient access. Collaborates and coordinates with multi-disciplinary health care team members to promote positive prevention, harm reduction. Documents patient encounters, resource development efforts, and other interventions for each patient, including date, time, and signature in the electronic medical record. Bills appropriately for each patient encounter. Complies with departmental, regulatory and contract requirements for documentation recording, and data collection, and other records and reports within required time frames. Provides other administrative and special project assistance as required or assigned. Remains knowledgeable of and follows appropriate policies, procedures, and work standards, including but not limited to, policy regarding hours of work, absenteeism, and tardiness. Maintains competency in areas of responsibility to ensure quality of care Maintains strict protocols of all confidential or sensitive information Attends hospital required and relevant training sessions or activities. Promotes a positive and collaborative work environment supportive of the hospital’s missions and goals. Adapts to changing departmental needs, including but not limited to, offering assistance to other team members, adjusting assignments, and other functions. Performs other duties assigned or as necessary. JOB REQUIREMENTS EDUCATION: Bachelor’s degree (or equivalent) preferred. Degree in social work, psychology or related human services field is highly preferred. May waive experience requirement for candidates with Bachelor's degree or higher. Associate's degree (or equivalent combination of formal education and experience in community health) plus a minimum of 1 - 2 years in healthcare is preferred. CERTIFICATES, LICENSES, REGISTRATIONS Preferred: Licensed Alcohol and Drug Counselor (LADC): encouraged to apply. EXPERIENCE: Experience in a healthcare setting is preferred, especially working with individuals who have substance use disorders and other complex needs. KNOWLEDGE AND SKILLS: Knowledge of community, social, and health resources, particularly substance use-related resources. Empathic understanding of patients and skilled in performing multicultural needs assessments and developing concrete service plans. Expertise in establishing working relationships with patients, their family, professionals, and the community, including the ability to collaborate with a multidisciplinary health care team. Computer competency, inclusive of the ability to access and enter data. Ability to work in a fast paced environment, inclusive of organizational skills, critical thinking, and problem solving abilities. Effective verbal, written, and interpersonal communication skills to facilitate interactions with various members of the health care team, patients, and their families. Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served, is preferred. Demonstrated flexibility with client’s priorities, evolving needs, and goals. Sensitivity to ethnic, cultural, gender, and sexual orientation diversity; values; beliefs; and behaviors Demonstrated critical thinking and problem solving ability Compensation Range: $22.84- $31.97 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips