Jackson Health
Location
Miami, Florida
The Patient Care Associate provides age-specific, clinical support to patients, assisting the healthcare team with simple procedures, positioning, and general care tasks like taking vital signs and assisting with hygiene. This role also involves preparing and cleaning treatment areas, transporting patients, performing phlebotomy when assigned, and maintaining stocked storage closets.
Candidates must possess either a Medical Assistant Certification or a Certified Nursing Assistant license, which must include a Phlebotomy Certificate to be considered for this position. A minimum of 0 to 3 years of related experience is generally required, along with American Heart Association Basic Life Support certification upon hire.
Uses a systematic process to provide/modify care and patient/family education. Assists health care team with simple procedures; prepares supplies & equipment; provides patient/family support, assists in positioning patients, sets up/or remove equipment etc. Under direction, performs a variety of tasks associated with generalized patient care (vital signs, feeding, mobility, drainage, and personal hygiene: bath, dressing, bed making/linen changes etc.). Utilizes specialized equipment as needed when providing patient care. Prepares and cleans exam rooms, patient treatment areas and stretchers between patient uses. Transports patients to and from treatment areas when needed. Cleans assigned area after patient's treatment, as needed according to departmental procedures. Takes and picks up food orders for patient's kitchen evaluation. Assists in the fabrication of adaptive and assistive equipment, i.e. washing mitts, wheelchair gloves, safety belts, straps, etc. Keeps the storage closet in order and stocked. Assists with office duties as needed. Assists and provides support to the health care team including set-up, equipment prep, clean up and restocking and specimen labeling. Attentive to patient care needs that meets clinical goal for routine visits. Responsive in meeting patient flow processes that reduce patient waiting time for procedures. Adjusts work pace, as directed to meet volume demands of clinical unit. Demonstrates flexibility and willingness to support delivery model of care as defined by ANM/NM. Schedules appointments for referrals/consults as assigned, minimizes distractions. Consistently adheres to time outs prior to start of surgical and invasive procedures per policy. Follows policies on identification of patients, hand hygiene/infection control and all other related unit specific policies and procedures, as detailed on the unit specific competency checklist. Performs phlebotomy function as assigned. Employees assigned to units performing phlebotomy function must have completed an accredited phlebotomy program. Utilizes job and unit specific equipment as required. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned.
Experience Generally requires 0 to 3 years of related experience.
Education Completion of an approved Medical Assistant or Nursing Assistant training program is required.
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