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Specialty Pharmacy Liaison Full Time

Quick overview

The Liaison will engage directly with patients to coordinate specialty and retail pharmacy services, acting as a communication bridge between patients, providers, and the pharmacy to improve prescription capture. Key duties involve processing prior authorizations, assisting with financial aid, updating clinical data, and providing direct patient support via calls.

Requirements summary

Required qualifications include a high school diploma or equivalent and an active Pharmacy Technician license in good standing in Wisconsin, along with recent work experience as a Pharmacy Technician. Preferred qualifications include PTCB certification and experience supporting clinical pharmacy programs and handling administrative tasks.

high schoolMicrosoft OfficePrior AuthorizationsOrder ProcessingPatient CounselingManaged Care PracticesBenefits InvestigationPharmacy SystemsFinancial Aid AssistanceMedication RegimensPrescription CaptureClinical Data UpdatingAdherence CallsRefill Reminder CallsInbound Inquiry SupportAge-Specific DosingCare Management Platforms

Job description

Explore opportunities with CPS, part of the Optum family of businesses.
We’re dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care.
With CPS, you’ll work alongside our team of more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive superior financial, clinical, and operational performance for health systems nationwide.
Ready to help shape the future of pharmacy and hospital solutions?
Join us and discover the meaning behind Caring.
Connecting.
Growing together.
As a Specialty Pharmacy Liaison with CPS Solutions, LLC, you will engage directly with patients to coordinate pharmacy services through the health system’s specialty and retail pharmacy.
Acting as a bridge between patients, providers, and the pharmacy, this role focuses on improving prescription capture, providing follow-up counseling, and ensuring smooth communication.
Key duties include processing prior authorizations, assisting with financial aid, updating clinical data, and supporting administrative tasks.
Pharmacy Location: Located within Hospital Sisters Health System (HSHS) in Green Bay, WI Schedule: Monday through Friday, either 8AM-4:30PM or 8:30AM-5:00PM Primary Responsibilities: Explain the benefits of specialty pharmacy services to patients and support their participation in the program Assist with enrolling patients into the specialty pharmacy program Complete benefits investigations, prior authorizations, and financial assistance tasks to help ensure patients can access prescribed medications Coordinate with pharmacy team members to support accurate and timely processing of patient orders Provide direct patient support through outbound adherence and refill reminder calls and assist with inbound patient inquiries Route clinical questions to the appropriate clinician as needed You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

High school diploma or equivalent Active Pharmacy Technician license in good standing in the state of Wisconsin National Pharmacy Technician Certification (e.g., PTCB or ExCPhT) Recent work experience as a Pharmacy Technician

Preferred Qualifications

Benefits

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution

Experience supporting clinical pharmacy programs and performing administrative tasks such as prior authorizations and data entry Solid knowledge of medication regimens, age-specific dosing, and managed care practices Proficient in pharmacy systems, care management platforms, and Microsoft Office (Outlook, Word, Excel) Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.