Versiti, Inc.
Location
Crystal Lake, Illinois
Salary
$17 / HOUR
The role involves performing phlebotomy collection of whole blood and apheresis products under supervision, while interacting with donors to ensure an excellent donation experience. Responsibilities also include preparing collection sites, performing donor screening, managing automation processes, and adhering to all regulatory and compliance requirements.
Candidates must possess a High School Diploma or GED and less than one year of job-related experience, though 1-3 years of people-facing experience is preferred. Required abilities include knowledge of standard work routines, reading comprehension of procedures, basic mathematical aptitude, organizational skills, attention to detail, and the ability to learn specific computer applications.
· Performs donor screening (collects donor histories), mini-physical, and phlebotomy. · Treats donors with customer service excellence, presenting a positive image. Responds to customer inquiries, requests and complaints with a timely and complete response and escalates to leader when appropriate. Provides service-centric donor experience by interacting with donors respectfully, compassionately, and professionally. · May conduct automation (Alyx and/or Trima), including recognizing and responding to automation reactions. Recruits and converts donors for automation. · Contributes to and upholds a positive team culture and employee experience by fostering teamwork, collaborating effectively, maintaining an encouraging environment, and by supporting coworkers through kind and respectful behaviors. · Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed. · Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed. · Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification · Understands and performs in accordance with all applicable regulatory and compliance requirements · Complies with all standard operating policies and procedures
Education High School Diploma or GED required Experience Less than 1 year of job-related experience. required 1-3 years relevant people facing experience preferred
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