The role involves coordinating efforts with various health system services to establish streamlined systems for referral management and service recovery, acting as the clinical link between referring physicians and the hospital. Responsibilities include managing patient inquiries, facilitating communication, coordinating logistics like bed placement, and overseeing the intake process to ensure patient readiness for evaluation and care.
Requirements summary
Candidates must possess a Bachelor's Degree (BSN) and a minimum of three years of nursing experience, along with active Registered Nurse (RN) licensure and Basic Life Support (BLS) certification. Preferred experience includes specialization in Cardiology or Cardiovascular nursing.
bachelor degreeCommunicationTrainingData TrackingService RecoveryReferral ManagementBed Placement CoordinationAdmission Process FacilitationReferral VerificationRecord ObtainingClinical LinkIntake Process OversightMedical Transportation CoordinationTreatment ClearancesInterdisciplinary Core Team CollaborationClinical Duties AssignmentSocial Services Resource
Job description
Why ut southwestern?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion.
As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees.
Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S.
News & World Report, we invest in you with opportunities for career growth and development to align with your future goals.
Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more.
We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY Works under limited supervision to Coordinate efforts with Health System Physician Referring Service, Health System liaisons, RN coordinators and clinic management to provide stream-lined, efficient systems of referral management and service recovery.
Benefits
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: PPO medical plan, available day one at no cost for full-time employee-only coverage 100%25 coverage for preventive healthcare-no copay Paid Time Off, available day one Retirement Programs through the Teacher Retirement System of Texas (TRS) Paid Parental Leave Benefit Wellness programs Tuition Reimbursement Public Service Loan Forgiveness (PSLF) Qualified Employer Learn more about these and other UTSW employee benefits!
Experience and education
Required Education Bachelor's Degree BSN Experience 3 years of nursing experience. Licenses and Certifications (RN) REGISTERED NURSE and (BLS) BASIC LIFE SUPPORT course accredited by the American Heart Association (AHA) or American Red Cross (ARC). Preferred Experience Cardiology/Cardiovascular experience
JOB DUTIES Receives and provides immediate responses to inquiries and patient referrals.
Establishes immediate relationship between referral sources and hospital.
Serve as the clinical link between the referring physician office and HLV.
Facilitates communication with referring doctors for patients seen in clinics and for patients discharged from the hospital.
Benefits
Paid Holidays
Paid Time Off
Tuition Reimbursement
Healthcare
Wellness Programs
Merit Increases
Retirement Programs
PPO medical plan
Paid Parental Leave Benefit
On-site Childcare
Wage
Preventive Healthcare
Public Service Loan Forgiveness (PSLF) Qualified Employer
Coordinates efforts with Health System Physician Referring Service, Health System liaisons, RN coordinators and clinic management to provide stream-lined, efficient systems of referral management and service recovery.
Coordinates bed placement and medical transportation as needed.
Interfaces with other hospital departments (I.e., infection control, admitting, pastoral care, and nursing) and physicians to facilitate admission process.
Interfaces with patients as a liaison to facilitate their first visit at UTSW and assists in obtaining records before new patient evaluation.
Assists with obtaining clearances needed for treatment and care.
Works closely with interdisciplinary core team and oversees referral/intake process to ensure patient has all necessary items needed for meaningful visit.
Assign clinical duties as needed to ensure effective workflows, patient care requirements are meet and clinical quality and safety measures are followed.
Resource to patients, and families, regarding social services, financial aid and outside resources available Reviews referrals, verifies information.
Determines appropriateness of referral based on established criteria and assures that all patient work up and resulting reports are provided in accordance with protocols.
Establishes & maintains infrastructure to monitor referring physician practice patterns; alerts team to any change in referral patterns.
Tracks data regarding intake and referral sources.
Coordinates efforts with Health System Physician Referring Service, Health System liaisons, RN coordinators and clinic management to provide streamlined, efficient systems of referral management and service recovery.
Responsible for training future/new coordinators Development and maintenance of process maps detailing throughput from intake to procedure.
Development and maintenance of education materials for staff and patients.
Participates in clinic, facilitates work up and provides education as appropriate.
Participates in inpatient rounding and/or post procedure rounding as deemed appropriate by team.
Works closely with Quality team to include but not limited to: maintaining and validating data, investigating fall outs, performing RCA, participating and/or leading PI projects Ensures all quality metrics are completed by staff during clinic visit(s) per protocols by staff the meet registry requirements.
Provides on-call coverage as deemed appropriate by team.
Performs other duties as assigned.
Security and eeo statement
Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
