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The Liaison will conduct strategic in-person outreach to educate potential patients and caregivers about mental health services, navigating complex systems to guide patients through care options and scheduling appointments for seamless transitions. They must independently organize their workload to meet monthly outreach and enrollment goals while accurately documenting activities in CRM and EMR systems.
Requirements summary
Candidates must have over three years of direct experience working with vulnerable populations in community settings, such as psychiatric rehabilitation or case management, demonstrating high emotional intelligence and resilience in the face of rejection or crisis. Essential qualifications include strong independent work skills, proficiency with multiple software systems, reliable transportation, and adherence to confidentiality standards.
Connecting Vulnerable Patients with Life-Changing Mental Health Care
At Author Health, we believe in providing compassionate, comprehensive technology-enabled mental health care that meets our patients where they are, particularly for individuals facing serious mental illness (SMI), substance use disorders (SUD), and dementia. Our mission-driven, person-first company is seeking an exceptional Outreach Liaison who possesses the unique combination of emotional intelligence, resilience, and field expertise required to excel in connecting vulnerable patients with critical mental health services.
This role demands an individual with exceptional psychological attributes who thrives in autonomous, field-based environments while maintaining the highest standards of professional boundaries and patient care.
What makes you the ideal candidate?
Psychological excellence
You possess exceptional emotional intelligence that enables you to
Read subtle emotional cues in patients with serious mental illness, even when emotions are masked by symptoms
Maintain emotional stability when faced with patient rejection, distress, or crisis situations
Demonstrate genuine empathy without becoming emotionally overwhelmed
Adapt your communication style fluidly across diverse populations and cultural contexts
Proven resilience profile
You demonstrate high-level resilience through
Maintaining effectiveness under conditions of uncertainty and emotional intensity
Quickly rebounding from setbacks while maintaining a positive attitude despite frequent rejection
Creating novel solutions when conventional approaches fail with resistant patients
Maintaining clear personal/professional boundaries while building authentic connections
Field-Proven experience
You bring 3+ years of direct experience working with vulnerable populations in community settings, particularly:
Psychiatric rehabilitation specialists who have worked directly with SMI populations
Recovery coaches/peer support specialists with professional boundary development
Benefits
Dental Insurance
Life Insurance
Paid Holidays
Sick Leave
Vision Insurance
Short Term Disability Insurance
Medical Insurance
Paid Vacation
Mileage Reimbursement
Competitive Base Salary
Retirement Savings Plan (401k)
Individual Performance-Based Bonus Structure
Company Match (up to 3.5%)
Case managers experienced with adult community based MH/BH programs and home outreach
Victim advocates trained in trauma-informed approaches
Community paramedics from mobile integrated health programs
Crisis intervention specialists skilled in de-escalation and emotional stabilization
Your superpowers in action
Trust-Building mastery
You establish rapport with patients in initial encounters through exceptional interpersonal skills
You excel at quickly building trusting relationships by communicating with clarity and empathy
You make patients feel heard, comfortable, and safe while helping them navigate complex care systems
You possess cultural competency and adapt your approach without compromising effectiveness
Autonomous excellence
You thrive working independently with minimal supervision in field-based environments
You demonstrate balanced autonomy - self-directing effectively while remaining connected to team goals
You're comfortable with ambiguity and navigate uncertain situations without requiring excessive structure
You derive sustainable motivation from meaningful impact rather than external rewards
Professional resilience
You maintain practical optimism about patient potential while acknowledging realistic challenges
You demonstrate principled flexibility - adhering to core values while adapting approaches to individual needs
You possess patience, cultural competency, and a non-judgmental attitude
You successfully balance metrics achievement with authentic patient relationship building
What you will accomplish
Field engagement excellence
Conduct strategic in-person outreach to doctor's offices, hospitals, and patients' homes to educate potential patients and caregivers about Author Health's mission and services
Navigate complex healthcare and social service systems to effectively guide patients through care options
Schedule and facilitate recommended healthcare appointments, ensuring seamless transitions into ongoing care
Build and strengthen Author Health's network of trusted referral partners in the community
Performance & documentation leadership
Independently organize and prioritize your workload to exceed monthly outreach and enrollment goals
Utilize Author Health's proprietary CRM and electronic medical record systems to produce clear, accurate documentation that enhances continuity of care
Work collaboratively with internal outreach and care teams to ensure seamless patient transitions
Contribute to program improvement by capturing data and providing strategic feedback on outreach approaches
Remote work excellence
Maintain high productivity and motivation in a fully remote, dynamic work environment
Participate actively in virtual meetings while spending majority of time in field-based patient engagement
Demonstrate strong tech proficiency across multiple software systems for daily work execution
Essential qualifications
Experience requirements
3+ years of experience in direct service roles working with vulnerable populations in community settings
3+ years of healthcare outreach, community engagement, or related field experience preferred
Demonstrated history of helping clients access and utilize complex service systems
Crisis management experience in de-escalating and managing sensitive situations with vulnerable individuals a plus
Experience working under targets and quotas with proven track record of meeting performance goals
Core competencies
Exceptional communication skills with ability to initiate conversations and build connections quickly
Strong ability to work independently and meet monthly outreach goals successfully
Experience in healthcare, social services, or mental health services with understanding of seniors' needs and challenges
Proficiency in critical thinking, time management, and multitasking
Cultural responsiveness and ability to adapt approach to diverse populations
Strong tech proficiency and comfort using multiple software systems
Basic proficiency in Google Suite and video conferencing platforms
Must have access to reliable vehicle and ability to drive up to 100-mile radius daily
Adherence to HIPAA regulations and strict confidentiality standards
Enthusiasm for field-based work - spending majority of time visiting patients in homes, hospitals, and physician offices
Why join author health?
Competitive compensation & benefits
Competitive base salary with individual performance-based bonus structure
Comprehensive benefits package for employee and dependents (medical/dental/vision/STD/life insurance)
Retirement savings plan (401k) with up to 3.5% company match
Mileage reimbursement for extensive field travel
Generous paid vacation and sick leave
11 paid holidays throughout the year (9 standard + 2 flex holidays)
Professional growth & impact
Purpose-driven work making measurable difference in lives of people with serious mental illness
Innovative startup environment with opportunities for process improvement and professional development
Remote-first culture with emphasis on results and patient outcomes
Collaborative team environment with seamless handoffs to clinical care teams
Ready to make a difference?
If you possess the emotional intelligence, resilience, and field expertise to excel in connecting our most vulnerable patients with life-changing mental health care, we want to hear from you. Join our mission-driven team and help transform mental healthcare delivery for those who need it most.
This role is ideal for professionals who
Derive energy from meaningful, purpose-driven work
Excel in autonomous, field-based environments
Possess exceptional emotional intelligence and resilience
Have proven experience working with vulnerable populations
Thrive in balancing metrics achievement with authentic relationship building
Author Health is committed to a diverse and inclusive workplace. It is the company’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. The company’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction.
We are committed to providing an inclusive and accessible experience for all applicants. If you require any accommodations at any stage of the process, please let us know.
The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request. In accordance with applicable legal requirements such as the San Francisco Fair Chance Ordinance Author Health will consider for employment qualified applicants with arrest and conviction records.
