Arkansas Children's Hospital
Location
Little Rock, Arkansas
The Interpreter provides timely and accurate foreign language interpretation and translation services to Arkansas Children's patients and families, ensuring information is conveyed without bias. Responsibilities also include educating staff on cultural issues, following up on patient concerns, and maintaining activity logs.
Candidates must demonstrate language proficiency in English and Spanish, the ability to function independently under stress, and possess a Bachelor's degree or equivalent experience. While entry-level experience is accepted, one year of experience in medical interpreting is recommended.
The Interpreter is responsible for providing foreign language interpretation and translation to AC patients and families. The employee must be able to demonstrate language proficiency and provide interpretation in an accurate, warm and caring manner, function independently, work under stressful situations, and work well with others. Required Education: Bachelor's degree from four-year college or university; Or four years related experience and/or training; or equivalent combination of education and experience. Recommended Education: Required Work Experience: Entry Level - Experience not Required. Recommended Work Experience: Interpreter - Related_1 year in Health Care or Medical Interpreting experience Required Certifications: Interpreter Skills Assessment - Arkansas Children's Recommended Certifications: Certified Medical Interpreter (CMI) - CCHI - Certification Comission for Healthcare Interpreters, Certified Medical Interpreter (CMI) - NBCMI - The National Board of Certification for Medical Interpreters Description 1. Provides timely and accurate interpretation and translation to AC patients and families. 2. Proficiently interprets information without adding in opinions, bias or advice. 3. Demonstrates proficiency in writing as evidenced by quality translation of patient specific materials as well as educational pamphlets and materials. 4. In the course of interpreting, educates staff regarding cultural issues that may be barriers to care. 5. Takes responsibility for confirming that the language request has been completed and the patient or staff received the assistance as requested. 6. Demonstrates working knowledge of how to access other foreign language and hearing impaired assistance. Demonstrates working knowledge of ADA rules regarding provision of hearing impaired translator services. 7. Reports any patient concerns or identified social issues discovered during interpretation and does not try to address it themselves. 8. Follows up with patient or family to see if concerns have been addressed or resolved. 9. Educates staff as to appropriate utilization of interpreters and job responsibilities. 10. Communicates with other interpreters about interpretation needs for the shift and is able to problem solve with the team through barriers in scheduling. 11. Assists with three-way interpreting needs and written translation requests. 12. Enters daily list of patients seen and services provided into the departmental activity log/database. 13. Makes rounds of foreign speaking hospitalized or clinic patients and offers assistance. 14. Perform other duties as assigned. Arkansas Children’s is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas. Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action. Arkansas Children’s Hospital has received Magnet Status from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology. For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow. Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state. “Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.” Michael – Business Operations Manager “Arkansas Children’s Hospital is a prestigious institution that cares for children.” Linda – Information Systems Analyst “We are an organization of care, love, and hope while we champion children.” Angela – Parking and Fleet Coordinator “Care, love, and hope for children!” Kathy – Administrative Assistant “When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!” Nick – Supply Assistant
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