In-House Coordinator: Designated Work Area-Lakeland, FL

Development

• In partnership with the assigned Hospital Development Liaison
• Hospital staff development to include physicians, residents, nurses, ancillary and administrative staff:
• Act as primary communication link between LifeLink staff and hospital staff.
• Develop and maintain relationships.
• Maintain high visibility on all shifts.
• Identify potential donor referrals in collaboration with hospital staff and update appropriately.
• Responsible for participating in quality assessment performance improvement (QAPI) activities for the OPO as outlined in the OPO Quality Assessment Performance Improvement Plan.
• Attend Hospital Development initiatives such as Donor Advisory Committees.
• Participates in OPO meetings, special projects, and activities as directed.

Family Care Coordinator/Clinical

• Must be available to provide coverage as assigned.
• Participate in screening referrals ensuring a timely response and appropriate hospital collaboration for initial referral and follow-up referrals.
• Provide recommendations to hospital staff on implementation of catastrophic brain injury guidelines (CBIG). Encourage continued treatment and suggest treatment as indicated to preserve donation opportunities.
• Referral, pre-authorization, and authorization responsibilities will consist of, but may not be limited to:
• Referral evaluation of potential donor for brain death donation (BDD) or donation after circulatory death (DCD) with appropriate DCD evaluation tool completed.
• Determination of suitability, in concert with the Administrator on Call (AOC) and Medical Director on Call (MDOC.)
• Ensure that FL statute 765.512 order of priority is followed for authorization and donor disclosure.
• Effective communication with AOC, MDOC and on-call team with all potential donor situations.
• Review of patient’s medical records.
• Completion of physical assessment.
• Review of donor information with appropriate hospital personnel.
• In conjunction with AOC determine appropriate time for discussions with family and requesting authorization from NOK or disclosure of donor designation, utilizing approved authorization and donor disclosure forms and protocols.
• Timely documentation entries of referrals and other details related to case including family dynamics.
• Post-authorization responsibilities will consist of but may not be limited to:
• Supporting family and offering all appropriate information.
• Notifying the call team of authorization/donor disclosure outcome.
• Provide follow-up with family in conjunction with transplant coordinator and administrator on call.
• Update information according to the FCC guidelines.
• Case initiation responsibilities may consist of but may not be limited:
• Initiating case start order set.
• Obtain specimens for infectious disease testing, HLA tissue typing, and cultures.
• Other recovery-related duties as directed by Administrator on Call.
• Participates in OPO meetings, special projects, and activities as directed.
• Participate in activities to improve donor conversations, cultural sensitivity, overcoming obstacles, avoiding cultural barriers or donor designation objection to donation.

• Who You Are
• Passionate about helping others and making a difference
• Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality
• Bachelor’s or Associate’s degree in Nursing, Social Services, Allied Health, or a related field (RN, BA, BS, or AA), or equivalent combination of education and relevant hospital and/or OPO critical care experience.
• Ability to work outside normal business hours, including evenings, weekends and holidays as well as non- scheduled hours when necessary.
• Ability to apply sound judgment and flexibility, working autonomously with an open line of daily communication with manager.
• Demonstrated effective presentation and personal interaction skills with above average written and verbal communication skills.
• Demonstrated physical ability to lift, carry and/or move equipment of varying weight from 1 to 75 pounds for 5% of the work time.
• Reliable vehicle with good driving record and current driver’s license.

Working Conditions

• Pleasant, team-oriented, interactive work environment.
• Daily travel within assigned service area.
• 24-hour availability via cell phone.
• Late night hours.
• Hazardous conditions include, but are not limited to, possible exposure to blood or bodily fluids from potentially infected donors and the potential of obtaining cuts and /or punctures to skin from sharp instruments and equipment.

OSHA Risk Classification: High

• Why LifeLink?
• Be part of an organization with a legacy of saving lives and giving hope
• Join a passionate and supportive team across Florida, Georgia, and Puerto Rico
• COMPANY PAID Medical, Dental, Disability & Life Insurance
• Generous COMPANY PAID Pension Plan for your Retirement
• Paid Vacation, Sick Days & Holidays
• Growth opportunities in a mission-driven, high-impact nonprofit
• Work with purpose, knowing your efforts directly touch lives

Diversity, Equity & Inclusion LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.

Ready to Help Change Lives? Your next career move could be the most meaningful one yet.