The Referral Clinical Coordinator assists hospitals in identifying and referring potential donors, gathering and interpreting medical data to determine suitability, and collaborating with medical teams on care plans to preserve donation opportunities. This role also involves facilitating brain death documentation, representing the organization to authorizing parties, and assisting with recovery center processes including transportation and documentation.
Requirements summary
Candidates must possess an EMT, Paramedic, or LVN license, with an Associate's or Bachelor's degree preferred, alongside required work experience in the medical field demonstrating knowledge of medical terminology. A current California driver's license, auto insurance, and reliable transportation are mandatory.
associate degreebachelor degreeCommunicationCollaborationMedical TerminologyLogistics CoordinationTriagePreceptingIntervention PlanningElectronic Medical Records (EMR)Referral ManagementDonor ManagementMedical Information InterpretationBrain Death Documentation ReviewDonation Authorization ApproachCoroner NotificationMedico-Legal Documentation Review
Job description
Join Us in Transforming Lives Every Day
At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it’s an opportunity to make a profound impact on countless lives.
Job Type: Full-time, Non-exempt
Hours
12-hour shifts: 7PM-7AM; 7 days in a two week period, including alternating weekends.
Salary Range
$58,604-$70,707
Night Shift differential available
The above salary range represents a general guideline; however, OneLegacy considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Work Setting: In-person and Field Service Area
Location: Employee may assigned to a base office in Azusa
Travel: Travel required by personal auto or air to meeting sites and other locations
Summary of Functions
The RCC is responsible for assisting hospitals to identify and refer potential donors, gathering and interpreting medical information to aid in the determination of suitability for a potential donor, discussing the plan of care with the medical team, providing donor management goals to help preserve the opportunity for donation, facilitating completion and review of brain death notes, representing OneLegacy to the potential donor’s authorizing party and when appropriate, undertakes registry notification or approach for donation authorization when necessary, as well as assisting in the donation process occurring at a OneLegacy Recovery Center including, but not limited to, transportation, logistics, documentation, donor care, and organ recovery when necessary.
Duties: & Responsibilities:
Essential Job Functions
Referral Management Process
Benefits
Employee Assistance Program
Life Insurance
Medical
Dental
Paid Time Off
Holidays
Vision Plans
Employee Referral Program
Tuition Reimbursement
Retirement Plan
Pet Insurance
Mileage Reimbursement
Floating Holidays
Supplemental Life Insurance
Wellness Plans
Gym Onsite
School Loan Forgiveness
1.
Responds promptly and appropriately to potential donor referrals to assess suitability and enhance the donation process.
2.
Establishes and enhances relationships with the hospital staff to increase referral activity.
3.
Introduces themselves to the referred patient’s bedside nurse and the unit Charge Nurse to establish presence.
When leaving, notifies the bedside Nurse and Charge Nurse, discusses plans and assessment, and inquires if there is anything else needed.
The attending physician should be knowledgeable of the OneLegacy referral with direct communication at least for the initial site visit and prior to any approach to the family or Authorizing Party (AP).
4.
Collaborates with the Referral Triage Specialist (RTS), Referral-Supervisor of Organ Procurement (SOP-R) and/or the Medical Director of Referral Management to manage all active referrals.
5.
Accesses and reviews the referring hospital’s medical records and populates the Electronic Medical Records system per OneLegacy policy.
6.
Reviews the patient’s medical records and discusses the early stages of medical derangements, current organ function and the current clinical plan with the hospital staff.
Based on any abnormal findings, formulates a treatment plan at the direction of the Medical Director of Referral Management and collaborates with hospital staff and physicians regarding interventions needed to optimize organ function and preserve the opportunity for donation.
7.
Communicates effectively with hospital staff regarding the progression of active referrals.
8.
Reviews medico-legal documentation pertaining to brain death declaration for completeness and accuracy according to individual hospital policy, California Health and Safety code and the 2010 American Association of Neurology Guidelines.
When revisions are needed, provides clear direction to appropriately complete documentation.
Sends acceptable brain death documentation to the RTS for verification per OneLegacy policy.
9.
Performs the function of Referral Intake Triage (RIT) which includes being responsible for answering calls for initial organ referrals, triaging referrals, and charting in the Electronic Medical Records system in collaboration with the RTS to establish acuity.
10.
Reviews the Not Brain Dead (NBD) status board when in a hospital for an active referral.
11.
Conducts a site visit on NBD referrals and charts in the EMR system.
12.
Identifies the Authorizing Party (AP) and any language requirements.
Remains vigilant and documents pertinent family dynamics and any other relevant information needed to adequately assess the AP and/or family members of potential donors in preparation for an approach.
13.
Collaborates with the hospital care team and internal OneLegacy partners in the end-of-life discussion to ensure the AP is provided with the opportunity for donation in the most appropriate manner.
14.
Works with OneLegacy Clinical Donor Management team members during the donation process to facilitate orders to the bedside Nurse or Physician providing care to the donor.
15.
Performs the following: 1.
Coroner notification/release.
2.
Requests that an initial blood sample in the lab is “on hold” for the coroner, height and weight verification, and upload patient records as attachments to digitalDONOR while charting in the Electronic Medical Records (EMR) system.
Referral Management Precepting
1.
RCC functions as a trainer for new hire RCCs under the direction of the Referral Management Leadership and Education teams.
2.
Collaborates with Referral Management Leadership to monitor and maintain department staff training logs/forms.
Will also utilize multiple training tools provided by the Leadership and Education teams.
Job Qualifications and Requirements
Education: EMT, Paramedic or LVN license. Associates or Bachelor’s degree preferred
Experience
Required work experience in the medical field/ medical terminology.
Certification/License
A current California driver’s license, auto insurance based on California minimal insurance coverage standards and reliable automotive transportation is required.
Salary Range
$58,604-$70,707
Night Shift differential available
The above salary range represents a general guideline; however, OneLegacy considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Benefits
Medical/Dental/Vision Plans –Employer pays 90% of premium cost for employee
19 days of PTO
2 Floating Holidays
10 Holidays
Life Insurance
Supplemental Life Insurance
Wellness Plans
Employee Assistance Program
Pet Insurance
Gym Onsite
Mileage Reimbursement to applicable positions
Tuition Reimbursement
Employee Referral Program
403b Retirement Plan with an annual discretionary 8% Employer contribution
