The Case Manager II will provide trauma-informed, strengths-based case management to veterans, conducting thorough client assessments and developing individualized service plans addressing housing, employment, and health needs. Responsibilities also include coordinating services with various external agencies, conducting home visits, facilitating life skills groups, and managing crisis intervention as needed.
Requirements summary
Candidates must possess a Bachelor's degree in social work, psychology, counseling, or a related field, along with at least two years of case management experience, preferably with at-risk populations. A valid driver's license with a clean record is required, and the ability to pass background checks for certain program assignments is necessary.
bachelor degreeCase ManagementCommunicationCoordinationOrganizational SkillsDocumentationCrisis InterventionTrauma-Informed CareMicrosoft OfficeService Plan DevelopmentClient SupportGroup FacilitationClient AssessmentHome VisitsDriver TrainingElectronic Records Systems
Job description
Job DetailsLevel
ExperiencedJob
Location: 3507
N
CENTRAL
AVE
SUITE 302 -
PHOENIX,
AZ 85012Position
Type:
Full
TimeEducation
Level: 4
Year
DegreeSalary
Range: $23.08 - $24.08
HourlyTravel
Percentage: Up to 25%Job
Shift:
DayJob
Category: Admin - Clerical Case Manager II Phoenix, AZ | Full-Time | Non-Exempt $23.08 - $24.08 Lead with heart, serve with purpose. Join U.S.VETS to empower homeless and at-risk veterans & families rebuild their lives. Are you a compassionate, solutions-oriented professional with a bachelor’s degree in social work, psychology, counseling or a related field? Do you thrive in a collaborative, fast-paced environment where your clinical insight and case management expertise can make a meaningful impact? U.S. VETS—the nation’s largest nonprofit dedicated to ending veteran homelessness—is hiring a Case Manager II to provide comprehensive support to veterans overcoming housing instability, trauma, mental health challenges, and other barriers to long-term stability. What You’ll Do As a Case Manager II, you will provide trauma-informed, strengths-based case management to veterans
Responsibilities include: Conduct thorough client assessments and develop individualized service plans (IAPs) addressing housing, employment, education, recovery, legal, financial, medical, and mental health needs. Coordinate and monitor services with the VA, landlords, employers, treatment providers, and community resources to help clients meet their goals. Provide regular one-on-one meetings with clients and conduct home visits (project-based and scattered-site housing). Conduct home visits at project-based units or scattered sites to ensure health and welfare of clients Transport clients in company vehicles to appointments, interviews, court appearances and other meetings as needed. Facilitate life skills groups and/or therapeutic groups tailored to specialized veteran populations (e.g., female veterans, justice-involved veterans, families with children). Assist with crisis intervention, urgent client matters, and after-hours support as needed. Document all services and critical incident reports in a timely and professional fashion using MCR, and other electronic client record systems. Conduct random drug and alcohol screenings and ensure compliance with program rules and service plans. Support reporting, audits, and file reviews in collaboration with the Program Coordinator and Director of Behavioral Health. Programs You May Support
Benefits
Medical
Dental
Vision
Paid Time Off
401k With Match
This role may be assigned to one or more of the following programs:
Transitional
Housing: Help veterans prepare for and transition into permanent housing.
SSVF (Supportive
Services for
Veteran
Families): Deliver rapid rehousing and homelessness prevention services. Permanent Housing (HUD-VASH, etc.): Focus on housing stabilization and long-term support.
Workforce
Development: Assist clients with employment plans, resumes, and job readiness.
Justice-Involved
Veterans: Provide pre-release and post-release support for veterans exiting incarceration.
Aftercare and
Counseling
Services: Offer ongoing case management and facilitate group or individual therapy (if licensed or certified). If You Are Mission-Driven – You are passionate about serving veterans and making a difference. Experienced – You have a solid foundation in case management, ideally with at-risk populations such as those experiencing homelessness, mental health disorders, or substance use. Organized & Adaptable – You can juggle multiple priorities, stay on top of documentation, and thrive in a team-based culture. Team-Oriented – You’re ready to support peers, collaborate across service team, and help elevate program quality. Required Qualifications Bachelor’s degree in social work, psychology, counseling, or related field At least two years of work experience in case management or other roles in the social services arena Ability to pass background checks if assigned to programs involving incarcerated or recently released clients Strong communication, documentation, and organizational skills Proficiency in Microsoft Office and electronic records systems Valid and current driver’s license with clean driving record to meet company insurance requirements; ability to complete and pass a driver training course Not required but a definite PLUS! Experience working with homeless, veteran or justice-involved populations Certification in Substance Abuse Counseling (e.g., CCAPP, CAADE) Experience facilitating groups or life skills classes Why Join U.S. VETS?
Comprehensive
Benefits: Medical, dental, vision, 401(k) with match, generous PTO, and more.
Grow
Your
Career: Gain valuable experience while receiving training and mentorship
Supportive
Culture: Join a team of passionate professionals committed to collaboration, partnership, and the pursuit of excellence in our service to veterans and their families.
Make a
Daily
Impact: Help at-risk veterans and their families find housing, healing, and hope. Join us to ensure no veteran is left behind. Apply today and be part of the solution. Not sure if you meet every requirement? Apply anyway. At U.S.VETS, we know that strong candidates come from all backgrounds and life experiences. If you're passionate about our mission to end veteran homelessness and bring your skills, commitment, and heart to the table—even if your experience doesn't align perfectly with every qualification listed— we encourage you to apply. You may be exactly who we’re looking for! QualificationsRequired Qualifications Bachelor’s degree in social work, psychology, counseling, or related field At least two years of work experience in case management or other roles in the social services arena Ability to pass background checks if assigned to programs involving incarcerated or recently released clients Strong communication, documentation, and organizational skills Proficiency in Microsoft Office and electronic records systems Valid and current driver’s license with clean driving record to meet company insurance requirements; ability to complete and pass a driver training course Not required but a definite PLUS! Experience working with homeless, veteran or justice-involved populations Certification in Substance Abuse Counseling (e.g., CCAPP, CAADE) Experience facilitating groups or life skills classes
