Caregiver Scheduler

Job Summary

Senior Helpers of West Oahu is seeking a highly organized and dependable Scheduling Coordinator to manage caregiver schedules and ensure seamless delivery of in-home care services to our clients. This role is critical to maintaining continuity of care, supporting our caregivers, and ensuring clients receive reliable, high-quality service. The ideal candidate is detail-oriented, able to multitask in a fast-paced environment, and has strong communication and problem-solving skills.

Key Responsibilities

• Coordinate and maintain daily and weekly schedules for caregivers and clients
• Match caregivers with clients based on care needs, availability, and compatibility
• Communicate schedule changes, updates, and shift coverage with caregivers in a timely manner
• Monitor open shifts and proactively fill them to ensure uninterrupted care
• Respond to caregiver call-outs and arrange backup coverage
• Maintain accurate scheduling records and client care hours in the company’s scheduling system
• Communicate with clients and families regarding schedule updates when necessary
• Support onboarding of new caregivers by coordinating initial schedules and introductions
• Work closely with the care management team to ensure client care plans are properly staffed
• Assist with administrative tasks and reporting as needed

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Previous scheduling, administrative, or office coordination experience preferred
• Experience in home care, healthcare, or staffing environments is a plus
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Ability to multitask and remain calm in a fast-paced environment
• Proficiency with scheduling software and Microsoft Office (Word, Excel, Outlook)
• Strong problem-solving and decision-making abilities
• Professional, dependable, and customer-service oriented