Wrapped N Love Home Care LLC
Location
Middletown Township, Pennsylvania
Salary
$21 - $24 / HOUR
The Care Coordinator manages the full life cycle of active client cases, including updating admissions, developing individualized care plans, monitoring service unit utilization, and ensuring schedules align with authorized hours and client needs. This role also involves conducting routine quality monitoring through wellness checks and field visits, managing incident reporting, and ensuring all client files remain compliant and audit-ready.
Candidates must possess experience in home care, healthcare coordination, or case management, coupled with strong organizational and communication skills necessary to manage multiple cases simultaneously. Experience with electronic documentation systems and maintaining compliance documentation is strongly preferred, requiring professionalism and accountability in a fast-paced environment.
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Guided by Heart. Committed to Raising the Standard of Excellence in Care.
For waiver clients, the Care Coordinator confirms program eligibility status and monitors renewal timelines to prevent service interruption. The coordinator proactively identifies expiring eligibility requirements and guides clients and families through the documentation and renewal process when necessary, recognizing that eligibility renewals through the County Assistance Office may take up to ninety days depending on client responsiveness. The coordinator ensures that client eligibility remains active and that services remain authorized and compliant.
The Care Coordinator maintains responsibility for ensuring that schedules align with authorized service hours and client needs. This includes updating schedules within the agency system, ensuring that services are properly assigned, and verifying that scheduling changes are documented accurately. The coordinator ensures that authorized service hours are utilized appropriately and works to prevent service gaps, missed visits, and disruptions to continuity of care.
Daily oversight includes monitoring electronic visit verification activity to ensure caregivers are clocking in and out correctly, visits are verified, and documentation aligns with services delivered. The Care Coordinator reviews missed punches, late punches, and visit verification issues and follows up with caregivers when corrective action is required. The coordinator documents all scheduling changes, call-outs, missed shifts, and corrective actions in the agency system as part of the official operational record. Maintaining strong EVV compliance and protecting the agency’s compliance percentage with state requirements is a core responsibility of this role.
The Care Coordinator manages incident reporting and complaint resolution. All client concerns, service complaints, or care issues must be documented, investigated, and addressed through a structured corrective action process. Events that require formal reporting, including hospitalizations, missed visits, alleged abuse or neglect, theft, exploitation, fraud, or other reportable incidents, must be identified immediately and documented in accordance with agency and regulatory requirements. The coordinator is responsible for submitting required reports within required timelines and ensuring that follow-up documentation and corrective actions are completed.
The Care Coordinator ensures that all client files remain compliant, complete, and audit-ready. This includes maintaining accurate documentation, conducting annual client binder audits, and ensuring that documentation remains aligned with payer requirements and state regulations. The coordinator reviews internal reports related to expiring authorizations, unbilled visits, and unbalanced visits and works proactively to resolve documentation or service discrepancies before billing cycles.
Client satisfaction is an essential component of this role. The Care Coordinator conducts client satisfaction calls and supports the agency’s satisfaction monitoring process by collecting feedback, identifying service concerns, and implementing improvements where needed. The coordinator also assists with distributing client communication materials such as newsletters or informational updates when required.
This role requires consistent CRM documentation. All client communication, case updates, service changes, incident documentation, and corrective actions must be recorded accurately within the agency’s systems. Proper documentation ensures compliance, protects the agency during audits, and supports operational accountability.
The Care Coordinator participates in internal quality management and performance review meetings. During these meetings, the coordinator may be required to present trends related to client satisfaction, service disruptions, incident patterns, hospitalization causes, or other operational risks and contribute to agency improvement initiatives.
This role operates within a metrics-driven environment. Performance is evaluated based on documentation accuracy, compliance readiness, service quality monitoring, EVV compliance rates, client satisfaction outcomes, authorization utilization accuracy, and responsiveness to service issues. The Care Coordinator must demonstrate strong time management, accountability, and proactive communication while managing multiple cases and priorities.
$21–$24 per hour based on experience. Rotational weekend on-call coverage is required. On-call coverage is structured as availability support for client and caregiver needs. Additional work performed during on-call coverage must be documented according to agency procedures.
Primary schedule is Monday through Friday during standard office hours. Rotational weekend coverage may be required to support client service continuity. When weekend coverage is scheduled, adjustments to the weekly schedule may be coordinated in advance with leadership.
Candidates should have experience in home care, healthcare coordination, or case management. Strong organizational and communication skills are required, along with the ability to manage multiple client cases simultaneously. Experience working with electronic documentation systems and maintaining compliance documentation is strongly preferred. Candidates must demonstrate professionalism, accountability, and the ability to operate within a fast-paced service environment.
Wrapped N Love Home Care is committed to delivering compassionate, high-quality care while maintaining strict standards for professionalism, compliance, and service excellence. Our Diamond Standard philosophy ensures that every client receives personalized support that prioritizes safety, dignity, and continuity of care. Our team members play a vital role in upholding these standards while supporting the families and communities we serve. Compensación: $21.00 - $24.00 per hour
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
Our founder is Latifah Bolds. With more than a decade of clinical experience in hospitals and medical practices, they offer the reliable and professional home care services families need for convenience and health.
Wouldn't you like to work with a clinician-owned agency that shows the same love and respect for clients as for its caregivers? As a leading agency in a rapidly growing field, we have an ongoing need for new caregivers such as certified nursing assistants (CNAs) and home health aides (HHAs).