Clinical Concierge - Medical Assistant

Minimum Qualifications

Specialized Diploma as a Medical Assistant or completion of LVPG Medical Assistant Trainee course. Strong multitasking, organizational, and problem-solving skills. Proficiency in EMR systems, word processing, and Excel. Ability to adapt to changing priorities while maintaining efficiency, in a fast-paced healthcare environment. Excellent communication and interpersonal skills, demonstrating empathy and professionalism. Exceptional customer service and phone etiquette. Knowledge of clinical workflows, medical terminology, and basic patient care practices. BLS - Basic Life Support - American Heart Association Within 30 Days

Preferred Qualifications

Associate’s Degree from a Medical Assistant Program. 1 year customer service experience in a healthcare setting. CCMA - Certified Clinical Medical Assistant - National Healthcareer Association Upon Hire or CMA - Certified Medical Assistant - American Association of Medical Assistants Upon Hire or CMAC - Clinical Medical Assistant Certification - American Medical Certification Association Upon Hire or MAC - Medical Assistant Certification - American Medical Certification Association Upon Hire or NCMA - National Certified Medical Assistant - National Center for Competency Testing Upon Hire or NRCMA - National Registered Certified Medical Assistant - National Association for Health Professionals Upon Hire or RMA - Registered Medical Assistant - American Medical Technologists Upon Hire Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description

Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities. https://youtu.be/GD67a9hIXUY Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes. Work Shift: Day Shift Address: 1431 Nursery St Primary Location: Health Center at Fogelsville Position Type: Onsite Union: Not Applicable Work Schedule: Sunday-Saturday 8:00a-8:00p; variable with holiday and weekend rotation Department: 1012-33101 LVPG-L Internal Med ExpressCare Float Pool Lehigh Valley Health Network (LVHN) is the region’s largest employer and health care provider of choice. Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community. Submit your Resume to join our Talent Network and stay informed about future opportunities! LVHN is honored to be certified as a Great Place to Work®. LVHN’s culture of trust – and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune – align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire. If you are someone who aligns with LVHN’s core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.